You receive an overdue notice for a book you believe you have already returned or have never checked out. What can you do?
Please inform the Circulation/Reserve Desk of any change in your mailing address or phone number as soon as possible. You may do this in person or by going online and logging into My Library Account and changing your information there.
Virginia Tech undergraduate and graduate students, faculty and staff must use the vt.edu e-mail addresses assigned to them by the University for all courtesy library notices. If you are using a commercial account (such as hotmail.com, gmail.com, etc.) or an alternative server on campus (such as math.vt.edu or phys.vt.edu),you need to forward your vt.edu account by using logging into My VT.
Virginia residents who do not have a vt.edu account will receive courtesy notices by U.S. mail to the address on file for them. If you wish to have e-mail notices sent to you, please contact the Circulation Desk at 540-231-6340 to have your email address added.
Steps for obtaining a library card
Copyright laws prevent group viewing of most of the library's videos, laserdiscs, and DVDs. However, group viewing is allowed for educational purposes and for members of the same family. The library does have public performance rights for some titles and these specific titles are exempt from the above restrictions. Inquire at the Circulation/Reserve Desk for the specific titles to which this applies.
This number is what frequently appears on your Hokie Passport or University Library borrower card. The number is used by the libraries to access your library account and to checkout books in your name.
To protect our patrons, we require that everyone checking out an item present a valid form of identification. The libraries accept:
If a book is returned damaged to the Library, the Circulation/Reserve unit assesses the damage sustained. A decision will be made if the book can be repaired or must be replaced. Patrons will be notified of any damage and the repair/replacement price will be added to the patron's account.
The standard replacement fee for books is $75.00 plus a $20.00 non-refundable processing fee. The library reserves the right to charge the actual value of the book listed in Bowker's Global Books In Print.
The Library places a limit on the number of times a book may be renewed for a couple of reasons. The policy encourages borrowers to return books that they are no longer actively using. Having more books on the Library's shelves increases the ability of borrowers to browse the collection and provides more immediate access to materials than our recall system provides. We can also ensure a controlled physical environment for our books, thus aiding in their preservation. As a result of periodic review of loan records, we have fewer missing books when borrowers leave the University.
Sometimes the library must close unexpectedly for inclement weather, power outage, or other events beyond our control. In these cases, we make allowances for materials with due dates during the closed period. These changes are made once we have reopened, so overdue notices and fines that the system automatically generates will continue to accumulate, but will be adjusted later. (Regular fines will apply on days when there is a delayed opening.) After we have reopened, Circulation staff will adjust due dates and remove fines; please allow a few days for these adjustments to be made.