Gale connection files and import filters work very imperfectly, so you may need to edit or perform a lot of manual parsing or even copy and paste elements from an email.
For connection files, use this User ID: viva_vpi
The university has a site license for the EndNote product and makes it available to all Virginia Tech faculty, staff, and students.
Only on campus users, which includes those connecting to the Internet via VPN, can download EndNote directly from the Software Distribution Office site. Once downloaded and installed, check periodically to see if there have been updates.