All services follow the guidelines outlined in the Research and Instructional Services Department's reference services philosophy statement.
Click the Ask a Librarian button on the right to start chat with the reference staff in Newman Library. Supply your name, email address, Virginia Tech affiliation, and the nature of your question. Depending on the area to which your question most closely pertains, your chat will be directed either to the second floor reference desk (business, humanities & social sciences) or the fourth floor reference desk (science & technology). General questions will be answered by reference staff at both desks.
Chat is available all hours that at least one reference desk is open.
Close chat window to end the session and then indicate whether or not you want a copy of the transcript.
You can ask Text (SMS) questions to a librarian by sending the message to (540) 986-4614. Messages sent during hours when the reference desks are staff will be answered quickly; other messages will be answered when we reopen.
Users with smart phones or devices with internet capabilities will be able to use the links we send. If you connect to the internet over your carrier's network (as opposed to using the Virginia Tech wireless network), you will need to use Off Campus Sign In to access restricted, subscribed resources. Very in-depth questions should be directed to our Ask a Librarian chat or a live phone call.
Send a question to the library's reference staff. Priority is given to Virginia Tech students, faculty, and staff, and to questions pertaining to Virginia Tech library collections. Questions are answered as quickly as possible, normally within a few hours, but if referred to a specialist additional time may be necessary. You can receive an email confirmation that your question has been received. Depending on the area to which your question most closely pertains, your email will be directed either to the second floor reference desk (business, humanities and social sciences) or the fourth floor reference desk (science and technology). General questions will be answered by reference staff at both desks.
Consult subject guides page for most appropriate contact.
The staff of the Research and Instructional Services Department are committed to provide knowledgeable, timely, courteous, and non-judgmental reference assistance to all library patrons, regardless of the nature of the inquiry or the means of communication (in-person, telephone, online through chat or email, written correspondence). All questions will be treated confidentially and respectfully. Where appropriate, questions may be referred to other persons or units within the library. The Reference Services Philosophy follows the precepts outlined in the American Library Association's Code of Ethics.