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User feedback


Let us know how we're doing. This is your library, how can we serve you better? We'd like your input to help make the library a better resource by shaping the collections, resources, services, and any other areas of the library to better fit your needs. Here are ways you can let us know what you think:

Comment box

Use this to send your suggestions and comments about our services, collections, etc so we can find more and better ways to support your research and information needs. See our archive of previously posted comments.

Current trials of databases

We subscribe to many databases, but are always looking for new resources that will better serve your research needs. Take a look at the latest trial databases and let us know if you think this would be a good resource to have permanently by filling out an online survey.

Recommend material(s) for purchase

Is there a book, DVD, video or any other resource you found that you'd like the library to own? Use our online request a purchase form. We'll do our best to add the item to our collection.


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Latest comments

  • November 26, 2013: Article access issue in Summon (online comment box)

    Just today I've ran into a lot of publications that say they have full text available (via Summon), but when I click on them it takes me to an error page saying how the DOI is invalid:

    Is this a bug that needs to be fixed?  Not sure if you're currently working on this.  I've never run into this issue before (in over a year).

    Thank you.


    The Summon provider is aware of this issue and I'd working on a fix (the DOI URL is double encoded, resulting in the %252F where the middle slash should appear). They are working on a fix, but I'm not sure how quickly it will be in place with the holiday. 

    Robert Sebek
    Webmaster, Virginia Tech Libraries


  • July 10, 2013: Suggestion for exporting items out of Summon (online comment box)

    I really like the ability to collect items within Summon and then email or print them.  Without logging into my library account!  The email version though did not list call numbers, just a long link to a reference.  The printed version did contain the reference call numbers.  If possible, it would be nice to have the ability to sort and/or highlight the list by call number and show if the item were available or not.

    At any rate, it is a very good system and easier to use than before.  Thank you!

    The email version uses a simpler template to account for the variety of citations/formats that could appear in your list (books, articles, conference papers, online videos, etc). It also uses that persistent link (they start with because of the volatile nature of Summon's indexed content (an article you add to your list today may fall out of our subcriptions tomorrow). But that persistent link will always show the latest access we have (online, in print, or via interlibrary loan). Thus they don't want to show a call number for a book that may not be part of our collection in the future.

    Sorting lists and displaying current availability are great suggestions and I'll put those in as a feature request. Summon 2.0 is due later this summer, and we'll see several new and enhanced features once it roll out.
    Robert Sebek
    Webmaster, Virginia Tech Libraries

  • April 18, 2013: Rude service (online comment box)

    Hi--I went to the circulation desk at the Newman Library, and needed to pick up some books that were being held for me. The person working the front desk was brusque to the point of rudeness, interrupting and basically shoving the books at me. I could tell as I was waiting that this person was frazzled; however, I don't think this person should've been treating patrons that way. Thanks.

    I'm sorry about your library experience.  I'll look into this matter today. Please accept my apology for the staff member's negative attitude.   If I can help with anything else please let me know.

    Thanks-Brenda Pratt
    Circulation Supervisor