Latest comments

• April 18, 2013: Rude service (online comment box)

  Hi--I went to the circulation desk at the Newman Library, and needed to pick up some books that were being held for me. The person working the front desk was brusque to the point of rudeness, interrupting and basically shoving the books at me. I could tell as I was waiting that this person was frazzled; however, I don't think this person should've been treating patrons that way. Thanks.

  I'm sorry about your library experience.  I'll look into this matter today. Please accept my apology for the staff member's negative attitude.   If I can help with anything else please let me know.

  Thanks-Brenda Pratt
  Circulation Supervisor

• April 11, 2013: Book suggestion (online comment box)

  I was unable to find the book "One Thousand Gifts" by Ann Voskamp in your collections. This surprised me because it is an extremely popular book that has been on the New York Times bestseller list for some time. I think it would be a great book to add to your collections.

  Hi,
  Thank you for the suggestion of this book.  I've forwarded your message to Purdom Lindblad, who is our subject librarian with the area of expertise that most closely matches the content of this work.  You can also use the "suggest a purchase" form when you find materials you think should be a part of Tech's library collection.

  Thank you,
  Kyrille DeBose
  College Librarian

• April 9, 2013: PID request for alumni portal (online comment box)

  I would like to access the data base portal.  I am an alumni, but I don't know what a PID is - how do I determine that?  And how do I set up a password as there is no place at the portal to 'register'?  Thanks.

  Hi,
  Your PID is your "Personal Identification" which all current students at Tech have assigned to them when they enroll (depending on when you graduated, your PID may have expired or you may not have had one assigned when you were here).  Information on how to create a PID is available at http://www.lib.vt.edu/alumniportal/sign-in/alumni-pid.html as well as contact information if you need additional assistance.  

  Please let us know if there is anything else we can help you with.
  Thanks,
  Kyrille DeBose
  College Librarian

• March 21, 2013: Too many duplicate results in Summon (online comment box)

  Why so many duplicate entries when I run a query such as http://vt.summon.serialssolutions.com/search?s.q=R+Graphs+Cookbook? I really have no way of knowing which I should choose. It is very confusing as the only substantial thing I can see that is different is the ISBN.

  As the ISBN is the primary way ebooks are distinguished, because the publisher is providing different ones for what is clearly the same book, Summon cannot easily de-duplicate these records. So in this case, as far as Summon is concerned, it is a very substantial difference.

  For this search, the first three results are for the same book, and we can report that back to Summon so they can clean up their records.

  Knowing how to evaluate which are useful results in Summon is an important step--use the preview icon (the magnifying glass) to see more details on each result. You'll notice that one has a much longer abstract/summary for this book (they also list two slightly different publishers--I guess the publisher does not know what their name is).

  Still, choose any of those first three links, you'll end up on the same Safari ebook.

  --
  Robert Sebek
  Webmaster, Virginia Tech Libraries

• February 18, 2013: Smell on 4th floor (online comment box)

  4th floor smells awful. needs trash pick up. smells like a bunch of smelly dudes. it's gross.

  Last week Newman Library went through some lengthy shut-downs of our air system, which was necessary in order to repair many leaks in our plumbing throughout the building, as well as the tie-in to the HVAC for the new classroom.  The system didn’t come back online until Friday at around 3:45pm, so at the time of this comment the air in the building was still stale from the shutdown.  This morning’s building inspection revealed that there are still pockets of stale air in the building, so we will continue to monitor the air system to make sure all is functioning properly.
  
  Regarding trash pick-up, inspections of the building last week did reveal problems with trash pick-up on the 4th floor, and in other areas of the building.  The inspection of 4th this morning indicated that the issues on that floor have been resolved.
  
  Thanks,
  Dennis Herron
  Director of Facilities & Purchasing Operations