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Select either a particular topic or a date below to view comments, questions, and suggestions posted through the library comment box, and the library's responses.

The library strives to provide the best in customer service. Please continue to send us your feedback so we can make your library an even better one.

Latest comments

  • November 26, 2013: Article access issue in Summon (online comment box)

    Just today I've ran into a lot of publications that say they have full text available (via Summon), but when I click on them it takes me to an error page saying how the DOI is invalid:

    Is this a bug that needs to be fixed?  Not sure if you're currently working on this.  I've never run into this issue before (in over a year).

    Thank you.


    The Summon provider is aware of this issue and I'd working on a fix (the DOI URL is double encoded, resulting in the %252F where the middle slash should appear). They are working on a fix, but I'm not sure how quickly it will be in place with the holiday. 

    Robert Sebek
    Webmaster, Virginia Tech Libraries


  • July 10, 2013: Suggestion for exporting items out of Summon (online comment box)

    I really like the ability to collect items within Summon and then email or print them.  Without logging into my library account!  The email version though did not list call numbers, just a long link to a reference.  The printed version did contain the reference call numbers.  If possible, it would be nice to have the ability to sort and/or highlight the list by call number and show if the item were available or not.

    At any rate, it is a very good system and easier to use than before.  Thank you!

    The email version uses a simpler template to account for the variety of citations/formats that could appear in your list (books, articles, conference papers, online videos, etc). It also uses that persistent link (they start with because of the volatile nature of Summon's indexed content (an article you add to your list today may fall out of our subcriptions tomorrow). But that persistent link will always show the latest access we have (online, in print, or via interlibrary loan). Thus they don't want to show a call number for a book that may not be part of our collection in the future.

    Sorting lists and displaying current availability are great suggestions and I'll put those in as a feature request. Summon 2.0 is due later this summer, and we'll see several new and enhanced features once it roll out.
    Robert Sebek
    Webmaster, Virginia Tech Libraries

  • April 18, 2013: Rude service (online comment box)

    Hi--I went to the circulation desk at the Newman Library, and needed to pick up some books that were being held for me. The person working the front desk was brusque to the point of rudeness, interrupting and basically shoving the books at me. I could tell as I was waiting that this person was frazzled; however, I don't think this person should've been treating patrons that way. Thanks.

    I'm sorry about your library experience.  I'll look into this matter today. Please accept my apology for the staff member's negative attitude.   If I can help with anything else please let me know.

    Thanks-Brenda Pratt
    Circulation Supervisor

  • April 11, 2013: Book suggestion (online comment box)

    I was unable to find the book "One Thousand Gifts" by Ann Voskamp in your collections. This surprised me because it is an extremely popular book that has been on the New York Times bestseller list for some time. I think it would be a great book to add to your collections.

    Thank you for the suggestion of this book.  I've forwarded your message to Purdom Lindblad, who is our subject librarian with the area of expertise that most closely matches the content of this work.  You can also use the "suggest a purchase" form when you find materials you think should be a part of Tech's library collection.

    Thank you,
    Kyrille DeBose
    College Librarian

  • April 9, 2013: PID request for alumni portal (online comment box)

    I would like to access the data base portal.  I am an alumni, but I don't know what a PID is - how do I determine that?  And how do I set up a password as there is no place at the portal to 'register'?  Thanks.

    Your PID is your "Personal Identification" which all current students at Tech have assigned to them when they enroll (depending on when you graduated, your PID may have expired or you may not have had one assigned when you were here).  Information on how to create a PID is available at as well as contact information if you need additional assistance.  

    Please let us know if there is anything else we can help you with.
    Kyrille DeBose
    College Librarian

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