Skip Menu

Return to Skip Menu

Main Content

  • January 8, 2010: Broken link for CD/DVD page (online comment box)

    Just letting you know that the links to the Audio CD and DVD lists on this page http://www.lib.vt.edu/find/collections/index.html are broken. I can't find an alternative page on the library website where the full listsare available, so the only way to know if something is available is just to randomly browse via a search. It's nice to have the lists accessible, though, because sometimes you can find something new just by flipping through a long itemized assortment of what's available.

    Those links have been fixed.

    There are several ways to browse these collections:

    You can start on the Advanced Search screen in Addison, type two asterisks ** into the first search box and limit by Material Type to DVD, Audio CD, etc. That will perform a wildcard search and show all matching materials. The results can then be sorted by title or date of publication (newest items first). You could also include a keyword as part of your search to limit to a genre of movie or music.

    You can search by Local Call Number and enter DVD or Compact disc (and possibly a starting number). Each DVD and CD is assigned a sequential number as they are cataloged, so higher numbers represent newer purchases.

    You can also view newly cataloged items on the New Materials page linked on the library's homepage. Each month lists media materials (DVDs, CDs and VHS tapes); a link to older months is available on the Archives page.

    Robert Sebek
    Webmaster
    University Libraries, Virginia Tech

  • January 11, 2010: Problem with Off Campus Sign In link (online comment box)

    I can't sign in from the off campus user link.  Says invalid security link.  What's happening?  I need to get into JSTOR.  I use a Mac and connect to the Internet via Verizon.

    Thanks!

    An upgrade to the Off Campus Sign In system has installed a new security certificate that is used to authenticate users' PIDs and passwords. The new security certificate will not be installed in your web browser by default; you will need to add this certificate to avoid warnings and error messages each time you log in.

    In the Firefox 2.X browser, you will receive a warning that the security certificate is for *.ezproxy.lib.vt.edu, while you are really connecting to ezproxy.lib.vt.edu. You can OK this warning and continue. You PID and password will be authenticated securely.

    In Firefox 3.X, you can add an exception for this security certificate. Then you will no longer receive a warning on login. Click the Add an Exception link in the warning window, download the certificate, and OK the exception.

    In Internet Explorer 7.X, you will see a warning in the browser window. Click Continue to this Website and you will be authenticated securely.

    If you have questions about this process, please use Ask a Librarian or contact a reference desk.

    Buddy Litchfield
    Va. Tech Libraries

  • January 11, 2010: Bookmarks with due dates (library suggestion box)

    Print check out receipts on bookmarks! That way they won't go straight to trash/recycle and we'll remember our due dates.

    Why not just use the receipt as a bookmark, and toss it into one of our recycle bins when you return the book.

    Buddy Litchfield
    Va. Tech Libraries

  • January 22, 2010: More computers (library suggestion box)

    More computers would be nice. Not a lot, maybe 5-10 more.

    Thank you for your suggestion. We always appreciate input from our patrons. While we would like to put more computers on the 4th floor, we are currently hampered by a lack of electrical outlets on the curved side of the buildings. We are working on a proposal to increase the outlets in that area, so as to provide connections for more laptops, and hopefully more Library computers.

    Buddy Litchfield
    Va. Tech Libraries

  • January 25, 2010: Movie request (library suggestion box)

    Get Boondock Saints 1 & 2, on DVD

    We are basically buying the highest quality films for the long haul, films that reflect the issues of our time, and to some degree stuff that will circulate. Funds are limited however.

    I'm not planning to buy Boondock Saints. Thanks.
    Paul Metz, Assistant to the Dean for Special Projects

  • January 25, 2010: Joining the library (online comment box)

    I want to join your library, Let me know..thank you...

    Joining our Library is relatively easy, as long as you live in the state of Virginia, and have a valid Va. State driver's license. If you meet these two requirements, just come to the Circulation desk in our library, you will be issued a Library card, and you can start using all of our in house resources.  You will still be blocked from using  any of our online resources from off campus, if you are not affiliated with the University, i.e, as faculty, staff, or student.

    If you have any further questions, please get back in touch.

    Buddy Litchfield
    Va. Tech Libraries

  • January 31, 2010: Should be able to fax for free (online comment box)

    I am a student, and I need to fax something to the United States Navy about a potential commissioned job.  Cost to send 11 pages, $12.00.  Ridiculous.  I thought the $25,000 I sent the school a year would cover the cost of sending information over a telephone line.

    The Photocopy center in the library is an auxiliary; that means it receives no funding from the university, tuition funds or otherwise. They must generate their own funds to cover supplies, maintenance and labor.

    Fax prices were lowered a few years ago to be more in line with services provided at copy centers in town. They ended up being cheaper than Kinko's (when they were still downtown).

    If our prices are a concern, you should inquire at your academic department (which does receive tuition funds). Your departmental secretary should have access to a fax and may allow you to send faxes for free.

    Thanks,
    Brenda Pratt, Head of Circulation

  • February 1, 2010: Headphones for Rosetta Stone (library suggestion box)

    Two suggestions about the Rosetta Stone service.

    1) Rosetta Stone Headphones.

    2) New pair of Rosetta Stone headphones, the 3rd set is missing.

    I got an email about this as well and I have ordered new headsets.  I also asked that we order sturdier headsets, since the last one only lasted a year. 

    Ana Dubnjakovic
    Music and Foreign Languages Librarian

  • February 10, 2010: Directory problem (online comment box)

    Your directory does not work.

    The directory link from Subject and Database pages now works.

    --
    Robert Sebek
    Webmaster
    University Libraries, Virginia Tech

  • February 15, 2010: Old furniture (library suggestion box)

    New chairs (on the 5th floor) and replace old wooden hard ones. Went here 10 years ago and still same chairs.

    Thank you for your suggestion. Given the current and future budget constraints facing the Library, I don't think that replacing the seating in the Library will happen any time soon. The wooden chairs in the Library were purchased specifically for their sturdy construction, and they seem to have passed the test of time. We do over time plan to put out more comfortable furniture for people who want to sit and read. But in most study areas we will continue to use our existing tables and chairs.

    Buddy Litchfield
    Va. Tech Libraries

  • February 23, 2010: Screen savers on public terminals (library suggestion box)

    I love the screen savers (on the public workstations). They are much fun to look at, especially the old Tech pics that are incorporated in it. 

    Thank you for your comments. It is good to know that our attempts to make the screen savers more interesting are appreciated by our patrons.

    Buddy Litchfield
    Va. Tech Libraries

  • February 23, 2010: Quiet floor signs help! (library suggestion box)

    I just wanted to say thank you for designating certain floors as quiet floors, and others for discussion. And for posting signs to that effect everywhere. It works! The   Library at my last university was so noisy everywhere that I had to quit going to it at all. So many thanks!!

    Thank for for letting us know that our move to designate floors as quiet or discussion areas is working.  Please let us know if you have any additional ideas as to how we can improve the Library experience for you and other patrons.

    Buddy Litchfield
    Va. Tech Libraries

  • February 24, 2010: Grad students should have unlimited renewals (online comment box)

    Graduate students should be allowed to have unlimited renewals unless the book is put on hold. And second of all the policy that you cannot renew over the phone but you can come in and check the book out immediately makes no sense. How is that any different? If you renew over the phone it happens immediately and so does coming in returning and checking out. In the few minutes that it takes to come in and renew in person there is very very little chance that someone is going to put a hold on the book. Maybe VT should examine policies at other large universities. I was a former student at Ohio State and their policy is Renewals of OSU books are unlimited as long as no-one else has placed a hold, and you renew by the due date. I will appreciate if someone will reply me with yes the library will look into changing the policy rather than explaining the reason behind such a policy.

    Please remember that each university library has their own policies and those policies are written for specific reasons.  For this library, it was determined that renewals would be set to one renewal for graduate students.  This time frame gives that patron 6 months use for individual book.  Most often 6 months is ample time to use materials since most semesters last 5 months.

    In the past, higher numbers of renewals became problematic as patrons seemed to misplace items.  The reason for bringing in items after the renewal and being allowed to check them back out is a safety precaution for the library.  At least every 6 months patrons have to identify checkout books and it also gives them a chance to decide whether they need the books.

    As for renewing over the phone, for the renewal after the initial checkout, you can renew over the phone.  If you've had the item 6 months and already renewed,  then you are required to show the item and checkin and back out for the reason listed above.

    If you have any questions please let me know.

    Brenda Pratt
    Head of Circulation

  • February 24, 2010: Poor customer service (online comment box)

    The library staff was very rude when I came to return my 20 books. There was no need for rolling of eyes and the attitude. It wasn't peak time there wasn't a line behind me..I was the only person. The staff would rather put away DVDS then return my books and give me a receipt.

    Maybe there needs to be training on diversity (I don't know what her problem was maybe the color of my skin). It's really sad that library staff behavior would make me feel this way. I know it was 8 pm in the day she might have been tired etc, but regardless of the reason if you are in a customer service position you have to be courteous.

    Not sure what happened last night but let me ask a couple of questions from you.  When you came to the desk, did you go to a book checkout station or to the return slot?  The return slot does not require a person and is a self service area.  If you came to the checkout station someone should have promptly helped you.  Another question, was this lady the only one at the desk at the time?  Several staff were scheduled at that time.

    My apologies if you felt you were treated rudely.

    Thanks-Brenda Pratt
    Head of Circulation

  • February 25, 2010: Online library instruction materials (library comment box)

    Thank you so much for making your bibliographic instruction evaluation materials available online.  We are currently developing a bibliographic instruction program here at an American-style university in Morocco, and appreciate the help that you have given us. Your contribution will be acknowledged in the final product.

  • February 26, 2010: Book return on West Campus Drive (online comment box)

    When do you plan to reopen the book return box on West Campus drive near Prices Fork RD?  Alternately, are there any other return boxes with nearby parking?

    Thanks for your concern.  That return bin was opened up on Tuesday I believe.  The snow removal guys blocked our bin and we could not get into it.  Then the snow and ice froze and we could not shovel the snow.

    We are aware that this bin is used quite frequently due to the location and drop off capability.  I do appreciate your concern for the bin.  We do have two bins at the library that you can pull up to a drop off but not as easily as the West Campus Drive one.

    Again thanks for your concern and let me know if I can help in any way.

    Thanks-Brenda Pratt
    Head of Circulation

  • February 26, 2010: Problems with public computers (library suggestion box)

    1. Public PC 302 -- Can't conncet to the Internet or Addison. Gives an "unable to find proxy server" error message.

    2. Public PC 301 doesn't work either. The pc can't be turned on.

    Thank you for bringing these problems to our attention. I will report them to our systems group right away.

    Buddy Litchfield
    Va. Tech Libraries

  • February 27, 2010: Thanks for the help! (online comment box)

    I can't remember the person's name, but I live chatted with someone on the library website on Thursday to help locate a book.  They helped me immensely and I was able to check out the book 2 days later.  I just wanted to say thanks.

  • March 6, 2010: Praise for library (online comment box)

    You are committed to providing top-quality learning experience to our students through excellent teaching and other quality assurance mechanisms. That is Great,
    Thanks.

    Thank you very much for your kind words.  We try our best to provide quality resources and services to the university community, and it is nice to hear our efforts have not gone unnoticed.  

    Kyrille Goldbeck
    VA Tech libraries

  • March 14, 2010: Trouble getting into a database (online comment box)

    I have recently been unable to access the World Bank's World Development Indicators database. I have tried to use both the Off-Campus sign-in and the On-Campus sign-in and neither has worked. I have never had an issue accessing this database before. I did not attend Virginia Tech last semester, and I am wondering if this has anything to do with my inability to access the database. 

    I would greatly appreciate any help I can receive in this matter.  Thank you.

    I just did a search in the World Bank's World Development Indicators database and had no problem getting in and searching for information. Since you were not enrolled last semester, that may have affected your status with University. You might want to contact your department and verify that you are recognized as an enrolled student.
    Once that is done, if you still have problems with accessing the database, you should contact Dave Beagle (beagle@vt.edu, 540-231-9231), our distance learner Librarian, to make sure there is no other reason why you should be blocked.

    Buddy Litchfield
    Va. Tech Libraries

  • March 15, 2010: Food option (library suggestion box)

    1. Fruit bar (in) Commons area.

    Thank you for your suggestion. As you may or may not know, we will be opening a cafe/study area on the first floor of Newman Library in the very near future. Various beverages and food items should be available from this location.  If fruit is not on the menu when it opens, you should make your suggestion directly to the cafe staff at that time.

    Buddy Litchfield
    Va. Tech Libraries

  • March 24, 2010: Double-sided printing (online comment box)

    I utilise the public PCs in the library to print course handouts, HW etc.  I have noticed that there is no option in the PCs to do two-sided printing. This option would help to save a lot of paper if it were thedefault option for all print jobs - those who still want one-sided printing can always make the change before printing.

    I agree with your desire to save paper (we recycle a lot of paper here in Newman). However, none of our printers have a duplexer, which would be required for double-sided printing. Instead they are equipped with high capacity paper trays to accommodate the high volume of printing that goes on here.

    Instead, I recommend using the "print multiple pages to a sheet" option in the printer driver window. When printing something that you're not turning in for a grade, like a draft or an online article, you can choose to print two pages side-by-side on a single sheet.  Though you'll get smaller text, it's often very readable. And you have reduced your paper output in half!

    Robert Sebek
    Newman Library recycling coordinator

  • March 31, 2010: Screen savers too quick (library suggestion box)

    One really annoying thing about the computers at the Library is that the screen saver goes on after one minute. Computer monitors these days (LCDs) are not protected by "screen savers". They were designed for CRT monitors. Now it is just annoying. Change it to 10 or 15 minutes.

    We use the screen saver status to determine whether a computer is in use for our new Computer Availability pages. Computers with an active screen saver are marked as open and those without the screen saver are marked in use.

    I'm sure a short timeout was chosen to enable more accurate display of computer use; one minute does seem an awfully short period and I can see that constantly having to jiggle the mouse or tap the keyboard would be annoying.

    I'll ask our computer support staff to lengthen the timeout, though it will still be less than 10 minutes to keep the computer availability service usable.
    --
    Robert Sebek
    Webmaster
    University Libraries, Virginia Tech

  • April 2, 2010: Graphic on homepage (online comment box)

    I am intrigued by the graphic of the watch presented as a spiral on the library home page. Can you tell me where I can get more information about the graphic and the designer?

    I often use images from Flickr under a Creative Commons license for spotlights on the library homepage. (Creative Commons licensed images can be modified and reused with attribution.) I put the creator's username in the alt text for these images--just hover over the image in most browsers to see that info. 

    You can limit searches at Flickr to images under one of the Creative Commons licenses.In this case, the creator is Robbert van der Steeg 

    --
    Robert Sebek
    Webmaster
    University Libraries, Virginia Tech

  • April 6, 2010: Film purchases (library suggestion box)

    Please buy Reservoir Dogs, Hurt Locker, and Dead man walking in DVD.

    The Hurt Locker in on order. I will buy Dead Man Walking, but  Reservoir Dogs was only a decent B movie who's interest has slacked off, and it's quality is a bit short for our Gaskins funds.

    Paul Metz
    Assistant to the Dean for Special Projects

  • April 8, 2010: Loud fans (library suggestion box)

    (3rd floor) Fan is so loud! Turn it off.

    I am very sorry that you are disturbed by the noisy fans in the Library. However our HVAC system is being replaced in the old part of the building, and it is imperative that we keep air moving in the Library to prevent mold and mildew  from growing on the books.  I know that this is a major inconvenience, but it can not be helped.

    Buddy Litchfield
    Va Tech Libraries

  • April 8, 2010: 1st floor is great (library suggestion box)

    (First floor) This area is sweet. 

    Thank you Dan, for your compliment. We are glad that you appreciate the quiet space on the first floor, the updates we've done for the new study area, and hope that our microform area is of use to you in your research.

    Buddy Litchfield
    Va Tech Libraries

  • April 14, 2010: Air conditioning (online comment box)

    Get Air Conditioning

    I am very sorry that you are inconvenienced by the lack of air conditioning in parts of the Library. As you may or may not know, we are in the process of replacing our main HVAC unit in the old part of the Library. While the AC in the new part of the Library is still functioning, it's ability to provide cool air to that side of the Library is somewhat degraded by the lack of cool air in the old part.

    We have a tentative date of April 26 for the completion of the work in the old part of the building. Hopefully the outside temperatures will remain mild until the new HVAC unit is in place and operational.

    Buddy Litchfield
    Va Tech Libraries

  • April 21, 2010: Squeaky doors (library suggestion box)

    5th floor is great as a quiet floor, but the squeaky doors are really distracting. Can this be fixed? Thank you.

    I just tried all of the doors on the 5th floor and the only one that squeaks is the one to the front stairwell. I will report it to our building maintenance person, and ask him to fix it.

    Buddy Litchfield
    Va Tech Libraries

  • April 21, 2010: Longer hours (library suggestion box)

    Stay open later at night.

    We are open 102 hours a week with extended hours during exams. Many of our resources are available online 24/7. Given our finite budget we must balance expenditures for services, collections, and physical facilities. Our hours are comparable to many other research libraries our size. Additionally, the extended hours we stay open during exams seems to be adequate, given the number of students still in the Library at closing time.

    Don Kenney 
    Associate Dean for the University Libraries

  • April 23, 2010: Longer hours (library suggestion box)

    Extend your open hours. I got rude comments about Tech's focus on academics from a UVA student here for Grad school. He said "I think the amount of time the Library is open directly correlates with the university's focus on academics, and UVA's is open all night". It is a challenge, live up to it.

    Thank you for your comments. I think it is somewhat unfair, though, to compare our Library to UVA's. To begin with the UVA Libraries have an operating budget that is almost  twice what ours is. They also have twice the staff we have. They can afford to hire the extra staff to keep their Undergraduate Library open 24/7, We can not.

    We are open 102 hours a week with extended hours during exams. Many of our resources are available online 24/7. Given our finite budget we must balance expenditures for services, collections, and physical facilities. Our hours are comparable to many other research libraries our size. Additionally, the extended hours we stay open during exams seems to be adequate, given the number of students still in the Library at closing time.

    It is my understanding that next semester Torgersen Hall will stay open 24/7, to accommodate the needs of students needing a late night place to study. I hope this addresses your issues.

    Buddy Litchfield
    Va Tech Libraries

  • April 26, 2010: Privacy and public computers (online comment box)

    The library computers have recently had Mozilla Firefox installed.  I have used this browser on some of the library computers and have noticed that the browsing history gets deleted each time I close the browser window.

    However, this did not happen with a public pc that I recently used.  Opening the Firefox window again, displayed my gmail login id in the address bar history as well as the user id history. I had to then clear the history through the Tools menu.  This feature may result in the disclosure of someone's more confidential information, like vt pid, or financial information.

    All of the public machines should have Firefox and IE set to InPrivate browsing mode where it does not save any personal data locally on the computer.  If this has been disabled somehow on one of the computers we will need to know specifically which one (if you remember the number or location of the computer you were using).

    The public machines also have Deep Freeze on them which means after the computer is rebooted any personal data will have been erased, and all changes restored to their initial settings.
    --
    Robert Sebek
    Webmaster
    University Libraries, Virginia Tech

  • April 28, 2010: Offer beverages (library suggestion box)

    There should be beverages available for purchase in the Library.

    We hope to have the Study Cafe on the first floor up and running by Fall semester. Along with coffee and tea, we hope there will be a variety of drinks and food items available.

    Buddy Litchfield
    Va Tech Libraries

  • April 28, 2010: Problem with proxy server (online comment box)

    Is there a problem with signing on the proxy server for the library. I have attempted on seperate days to connect with two different browsers and cannot connect; what is going on.

    Hello,
    The proxy is working properly, but it will not work with some firewall settings.  Do you know if the computer you are using has a firewall?  Or do you know if your internet service provider has has a firewall?  If you are attempting to connect from a school or military facility, then it is very likely you are behind a firewall.

    Beth Lancaster
    Library Systems

    (Additional response from person leaving the comment): I would not be surprised if the firewall issue is not the problem; I work behind a firewall and never have experienced this issue at home. Thank you.

  • April 28, 2010: DVD display (library suggestion box)

    You should put your DVDs vertically on the shelves.

    Thank you for your comment, this is the first time that we'd had this suggestion.  Vertical placement is harder to read, according to most patrons.  At least 3 or 4 times each week we get comments about the layout for the DVDs.  Ray Gaskin, who donates most of the funds spent on DVD's, commented recently that he likes the current display.  Based on the popularity of the current layout, we will keep them filed the way they are.

    Brenda Pratt
    Head of Circulation

  • May 4, 2010: Book on record (online coment box)

    I mailed in an overdue library book a few months ago, and my account does not reflect that the book was received.  I contacted the library about the address to send it in, and I had the mail sent certified USPS.  My account number is XXXXXXXXX.  Thank you for looking into this matter.

    The book is no longer attached to your account, so it must have been checked in and your records cleared.

    Brand Pratt
    Head of Circulation

  • May 4, 2010: Signage issue at desk (library suggestion box)

    To whom this may concern: I had trouble finding an article. I had the call number & such, but actually looking for the periodical itself was hard. It was only after asking the Circulation desk did I find that the Librarian of that floor was gone for the day. I suggest that either hours be extended or the sign on the desk be changed to gone for the day, rather then return in 5 minutes, if they are going to be gone for the day.

    Thank you. A student at VT

    I am so sorry for the inconvenience this situation must have caused you. The only times this could have happened are Friday and Saturday evenings when the SciTech desk on the 4th floor closes early at 5 pm. The last person at the desk must have put up the wrong sign, as our normal sign states that the desk is closed, and that assistance is available at the Business/Hum/SoSci desk on the second floor. The Circulation desk person should have directed you to that help desk,
    rather than just stating that the 4th floor desk was closed. Sunday through Thursday, both desks are staffed until the Library closes at midnight.

    I will notify the team leader for the SciTech group about the mishap with the sign at the desk, and will let the Head of Circulation know that someone on her staff gave a patron less than accurate information. Hopefully this will not happen again.

    Buddy Litchfield
    Va, Tech Libraries

  • May 5, 2010: Multiple comments on free coffee service (online comment box)

    1) THANKS for the free coffee,tea & hot chocolate during finals week. GREAT idea!!

    2) I love the coffee/tea/hot cocoa station during exams! It makes the long nights a little easier. Thank you!

    3) To Whom It May Concern,
    I would like to take a moment to thank all of the wonderful library staff who served coffee, tea, and hot chocolate to us students during the library's extended exam hours. Their pleasant attitudes and smiles [despite having to stay up later than normal] made studying for my Anatomy and Physiology final a much more enjoyable experience. Thanks again, you guys rock! =)
    Sincerely,
    Another overworked college student

    4) This offering of coffee, tea and hot cocoa during exam hours is an absolutely terrific idea. I would like this to become a tradition.

    Thanks alot. =)

    5) Dear Library, Thank you for the delicious warm beverages you so kindly provided our weary noggins with after a long study session. It was most appreciated and aided us in continuing our session, and hopefully we'll all get A's on our exam! :D

    6) Exam beverages rock!!!  :-)

    Thank you all for your comments.  We just wanted to make a stressful time a little more enjoyable and are glad to hear you enjoyed the free goodies.  

    Jennifer Nardine
    Chair of the University Libraries Marketing Committee

  • May 11, 2010: Restroom cleaning (library suggestion box)

    Please clean the restrooms during the extended hours exam nights.

    I am sorry, but the custodial staff comes in early in the morning and leaves in the mid afternoon. We have no control over their schedules.  Plus we are trying to offer the extended hours with only minimal staff involved.

    Buddy Litchfield
    Va Tech Libraries

  • May 13, 2010: Making dissertation available (online comment box)

    I want to make my dissertation available to any one who serachers not just on campus users. What do I need to do?

    If you are a Virginia Tech graduate school alum, you graduated before 1997, and you want your VT thesis or dissertation to be part of the ETD database and accessible outside of VT, you need to formally grant permission to the library.

    Send us a letter or email with your name, the name of your thesis or dissertation, your graduation year, and the following statements:

        I hereby grant to Virginia Tech a non-exclusive license to release my (choose one) thesis / dissertation for worldwide access.

    Please either copy and paste this text in to an email and send it to BTD_permissions@vt.edu or put it in a standard letter and mail it to BTD Permissions Digital Library and Archives Newman Library Virginia Tech P.O. Box 90001, Blacksburg, VA 24062-9001

    Robert Sebek
    Webmaster
    University Libraries, Virginia Tech

    Additionally, at http://scholar.lib.vt.edu/theses/btd_permission.html you can read about our request that authors send us permission to released their scanned theses and dissertations. 

    Gail McMillan
    Director of Digital Library & Archives 

  • May 24, 2010: Identifying ImageBase photos (online comments box)

    I was looking at Norfolk & Western RR historical photos on line labeled as "ns5569.jpg". The unidentified building in Williamsburg is the "Brafferton" which is the Provost's Office at the College of William & Mary. I am sure your colleges at Swem Library will confirm the information. The unidentified building at Jamestown (next photo to the right) was called the Pavillion and housed a museum of artifacts relating to Jamestown. The car in front appears to have Virginia license plate #1 which was traditionally issued to the Governor of Virginia.

    Thank you for identifying the buildings in these photos. We have added this information to the metadata for these files. We welcome patrons supplying information on our collection of historical photos, many of which can only be identified by what was written on the back when they were originally produced.

    Robert Sebek
    Webmaster, University Libraries

  • May 25, 2010: Book purchase suggestion (online comment box)

    I would like to recommend a very good book on the relationship between oil and politics in developing countries.
    Book Title: Oil Politics and Violence: Nigeria’s Military Coup Culture
    Author: Max Siollun
    ISBN-10: 0875867091
    ISBN-13: 978-0875867090
    Publisher: Algora Publishing, New York 
    Year Published: 2009

    Thank you for your book suggestion. I will pass your recommendation on to the appropriate subject librarian.

    Buddy Litchfield
    Va. Tech Libraries

  • May 25, 2010: Tuxedos (library suggestion box)

    Male Library workers should be required to wear tuxedoes.

    Hmmm, a very interesting suggestion. Sort of a James Bond at the casino look, yes? While it might improve our image, I doubt if it would go over well with our staff. The dry cleaning bills alone would make it prohibitive!!! :-)

    Buddy Litchfield
    Va. Tech Libraries

  • June 9, 2010: "You are here" on maps (library suggestion box)

    I would suggest "You are here" stickers on the maps to help us navigate. Thank you.

    Thank you for the suggestion.  We will be revising the floor maps this summer to reflect some changes in the library and will implement your suggestion when the new maps are posted.

    Bruce Obenhaus
    Chair of the Signage Committee

  • June 9, 2010: Book suggestion (library comment box)

    Hey, it would be great if you could put some English and Hindi novels in your marvelous Library. That would really enhance your collections.

    At Newman Library, we attempt to collect fiction from a variety of sources and use many book reviews and bestseller lists, among other tools, to aid in book selection.  For instance, I look to the New York Times (Sunday) and Great Britain's The Times Literary Supplement for book reviews and lists. Having said that, budget constraints do not allow for blanket purchases, so if we don't have a title you're interested in, please send me a suggestion.  Further, as for Hindi
    titles, because we don't have a department that teaches the Hindi language, I do not make purchases in the language unless someone has suggested the title.  If I come across a bestseller title originally published in the Hindi then translated into English, I attempt to purchase the title.  Again, we're happy to hear your suggestions.

    Thank you for contacting us.
    Connie Stovall
    College Librarian for Humanities

  • June 9, 2010: Movie discards (library suggestion box)

    Remove all chick flicks.

    Thank you for your suggestions, we are always interested in the opinions of our patrons. As I am sure you understand that we have to cater to a  diverse clientele when it comes to the  movies  we purchase. Since many of our patrons like these types of movies, we  feel compelled to serve their interest, the same way we feel we must servre yours. So don't look for the "Chick flicks to come off the shelves any time soon!!! :-)

    Buddy Litchfield
    Va Tech Libraries

  • June 16, 2010: Longer hours (library suggestion box)

    Library should be open past midnight during the school year. Most University libraries are.

    Thank you for your suggestion. You will be pleased to know that the Library administration is working on a plan to provide a 24 hour study area for  students sometime in the Fall semester. It will most likely be in conjunction with the Study Cafe, or some where on the first or second floors. More information on this topic should be released before the beginning of the Fall semester.

    Buddy Litchfield
    Va. Tech Libraries

  • June 21, 2010: New books list (online comment box)

    I love your new resources page: http://dsp.lib.vt.edu/newbooks/newbooks.php and the many lists you have running off this. I see it is in php and not running off the Millennium server, and that the individual lists are using Majax to include availability data.

    I was wondering how you created your initial lists? I am a librarian, not a programmer, but a colleague who looks after the library website has good skills in php so I'm thinking she may be able to develop something similar.  I would really appreciate any information you have to give about this.
    Thanks

    My process is more complicated than I'd like, mainly because I could not use MySQL on this server.  I use Create Lists to pull bib records based on CAT DATE. I then export title, author, call number, ISBN, and record number, sorted by title.

    That exported text file mis brought into Excel, where some formulas create the link to the record and the book jacket code.  A Word macro uses Mail Merge to create a series of TXT files with HTML in them for each subject area. These are uploaded to the server, where the PHP files just insert the appropriate TXT file, depending on what subject is being viewed.

    If I had MySQl, I would just dump the entire export file into it each month, and let a query generate each subject area on the fly.

    I'm happy to share my files if you'd like.
    --
    Robert Sebek
    Webmaster
    University Libraries, Virginia Tech

  • June 22, 2010: Clean keyboards (library suggestion box)

    If it is possible, could the (public) computer keyboards, mouses, and tables be cleaned everyday -- seriously? The Math Emporium cleans their computers, keyboards, and work tables everyday.
    Thank you.

    We do have them cleaned, when there are honor code violators available. We do not have manpower to clean them everyday!

    Curtis D. Carr
    Director Library Systems

  • June 22, 2010: Movie suggestions (library suggestion box)

    Please consider purchasing the following movies:

    City of God
    Fight Club
    Momento
    SeZen
    Snatch
    Namesake
    Zombieland
    Shawn of the dead
    Hot fuzz
    Shout 'er up
    Dark Knight
    Hard Candy
    My Neighbor Totoro (sp)

    I forwarded the list to Tech Services for purchase yesterday.
    Ana Dubnjakovic
    (bibliographer for film)

  • June 28, 2010: Cleanliness in the library (library suggestion box)

    Can the tables, chairs, and PCs be wiped everyday?

    I am sorry, but we do not have the staff needed to wipe all of the tables, chairs and PCs in the Library every day. The custodial staff wipe the tables and chairs as time allows. The PCs are wiped down occasionally by our Systems staff, and more frequently when we have Honor Court students doing their community service in the Library.

    Buddy Litchfield
    Va Tach Libraries

  • June 28, 2010: Movie suggestion (library suggestion box)

    Please purchase "The Fall"

    We would like to purchase this film, but there are several movies with the same title. Can you give us more information  on which film you would like us to buy?

    Thanks,

    Buddy Litchfield
    Va Tech Libraries

  • July 7, 2010: Renovations to the library (library suggestion box)

    The Library is desperately needing a renovation. It's a hodge podge of things that all do not work together. The appearance of the Library does not reflect the caliber of our wonderful University. I think that so many more people would use the Library to study if it were more comfortable. Even modest upgrades & cohesion would do wonders.

    Another comment on this topic was received in the library's suggestion box on July 19:

    Dear Library, how are you? I am fine. I like you, but I would like you more if you were more colorful. Especially on the new side, on the 3rd, 4th, and 5th floors.

    Sincerely, semi-contentpatron.

    P.S. It feels like some sort of institution up there. Bland and sterile.

    Thank you for your suggestions. The library recognizes its need for renovation and has had a plan drawn out by architects for some of the renovations. In addition, we have carried out space use surveys that have also indicated the needed renovations and reconfigurations.  All these plans, however, are subject to availability of funding. Our priority is firstly to ensure availability of collections and other research resources, and as funds become available, we are also taking modest steps to improve the library spaces and appearance.

    Thank you very much for your feedback.
    Lesley Moyo
    Director for Research & Instructional Services

  • July 9, 2010: 2 website problems (online comment box)

    1) I've been trying to log in from an off site computer, and I keep receiving a 404 Not Found error.  When will the library system be back online.  Thanks!

    Robert [Webmaster] contacted her, and this person could not reproduce her problem.

    2) I was checking out your website and it appears there might be a problem on this page: http://www.lib.vt.edu/hours/refdesks.html

    I [Robert] looked at this page and found no errors. He emailed back and said it was fine for him too.

  • July 15, 2010: Language resource center (online comment box)

    There needs to be more designated computers for Rosetta Stone!  After the university published to their news feed that the library had acquired more languages it is packed every time I try to use it, or if there is an open computer someone is already using German 1 so I am unable to use it anyhow.  It's great that people are finally using it as a resource but it's been extremely frustrating for me because I haven't been able to do a lesson in 3 weeks and I used to be going almost every other day!

    We have been steadily working to increase both the number of languages and computers in the space.  Right now we are waiting to hear about our newest grant proposal which would allow us to buy additional computers as well as languages and other resources to outfit the room.  Should this not come to pass we will investigate other sources of funding and additional computers are on the top of our list. Meanwhile you might try coming during the less busy times such as mornings.  You are also welcome to call our desk at 231 9232 and we will be happy to check if the computers are available.  As for language availability due to licensing issues only one user can log on to use a particular language level at a time.  The restrictions were put in place by Rosetta Stone and are, unfortunately, out of our control.

    I am glad you are using the resource and hope you will continue to do so.  If I can be of further assistance please do not hesitate to contact me.

    Best,
    Ana Dubnjakovic
    Performing Arts and Foreign Languages Librarian

  • July 15, 2010: Buzzing in PA system (online comment box)

    The library's PA system is constantly emitting a buzzing noise that increases and decreases in intensity.  It is extremely annoying to listen to when reading or trying to study. Any way that it can be fixed?? Thanks!

    I am very sorry that there is some buzzing noise in the Library that disturbs you. Unfortunately we do not have a PA system in the Library, so it must be something else. Please get back in touch and give me more information on where this noise is coming from, and I will see if I can get it stopped.

    Buddy Litchfield
    Va Tech Libraries

    Update:
    I have walked around the whole Library and can not find any evidence of buzzing sounds, or any noise coming from our closing bell system. If you can give me more specific information on where these sounds were located in the Library, I would be willing to investigate this matter further. If you could come to the Library and take me to the location of the noise, that would be great.

    Buddy Litchfield
    Va. Tech Libraries

  • July 19, 2010: Machine issues (library suggestion box)

    Fix the damned machines. None of them work.

    I am sorry that you are frustrated by the machines in the Library, but you need to give us more information. What machines are you talking about? The public workstations, throughout the Library? the audio visual machines on the second floor? The machines in the foreign language lab? We have close to 100 public machines in the Library. They can not all be malfunctioning.  If you would report the machines that you find not working to one of our help desks, they would be reported to our systems staff, and pur back into service right away.

    Buddy Litchfield
    Va Tech Libraries

  • July 21, 2010: "Dry off" section on rainy days (library suggestion box)

    A rainy day station would be nice. Something with paper towels and a trash can, so people could dry their umbrellas.

    A very good suggestion. Thanks for your input. I will pass it on for review.

    Buddy Litchfield
    Va Tech Libraries

  • July 21, 2010: Reading at the Circulation desk (library suggestion box)

    Books in the Library? Ridiculous.  I'm glad that the Circulation staff can not read at the desk anymore. Reading shows an unprofessional side of the staff that should not be displayed.

    Thank you for your opinion. Glad to see you noticed the recent change at the Circulation desk.

    Buddy Litchfield

  • July 26, 2010: Courtyard area (library suggestion box)

    How amazing would it be if the Library courtyard was turned into a green space/roof.  People could sit out there, read and do work? It would be so beautiful and fantastic.

    Oddly enough, when the new side of the Library was built, the courtyard area was open, there were benches and seats, and people did go out there. Then we developed a pigeon problem and the area became unsanitary, with no way to keep it clean. So it was closed to the public. We have since developed a leak in the skylight, that would only get worse if people were allowed to walk in that area. So our short term answer is no, we do not plan to open that space for public
    use any time soon.

    There is a long term plan that includes putting a roof over that area from the 4th floor of the old building to the 4th floor of the new wing. When and if that happens, the area on the 2nd floor would be renovated for use as a reading space.

    Buddy Litchfield
    Va Tech Libraries

  • August 2, 2010: Reading at desks (library suggestion box)

    Correct me if I am wrong (I'm not) but I think the previous comment about reading at the circ desk was supposed to be sarcastic. If anything, the presence of books at the circ desk would make the staff appear more professional. A desk full of people staring at computer screens is far less inviting than a desk full of library workers reading library books, in the Library. Just look at the reference desks. They read and don't have fewer questions because of it.

    I think you need to take this issue up with the head of Circulation.  Her name is Brenda Ptratt. Here is her phone number -- 231-9209, and her e-mail address -- bpratt@vt.edu. I am sure she would be glad to discuss this matter with you in person.

    Buddy Litchfield
    Va Tech Libraries

  • August 16, 2010: Journal access issue - Sage (online comment box)

    I can't get a Sage Online journal, Labor Studies Journal, to allow download of articles when I'm signed in from off campus.  The Sage site asks me to login.  Am I doing something wrong, or does the website need fixing?

    The Journal Title Database doesn't list Sage as a source for this journal (we often receive access from a source other than the publisher).

    It looks like Business Source Complete (from EBSCOhost) is the most complete version.
    Robert Sebek
    Webmaster
    University Libraries, Virginia Tech

  • August 23, 2010: Phone recording (online comment box)

    Yesterday I came to Newman Library at 6:40pm and was surprised  that the door was locked.  I called the university switchboard, and they transferred me to the phone number which would list the library's hours of operation.  The recording included information from MAY, and only went up to August 13th.  (And it indicated that the library's summer hours were until 7pm on Thursdays.)  Please update your recording and/or ensure that the university switchboard directs to a correct recording.

    As a tangent- I have an overdue DVD which I'm trying to return to avoid accumulating even more late fees, and the hours are frustratingly short.

    Hi, you do not have any items on your library account nor do you have any fines.  I'm sorry that you did not know the hours although we do have them posted on our home page and at http://www.lib.vt.edu/hours/Newman-Current.html

    The phone hours should have been updated and we will look into that.  Thanks for your information.

    Brenda Pratt
    Head of Circulation

  • August 30, 2010: Microfilm reader complaint (online suggestion box)

    Most of the microfilm readers do not work. For example # 6 has no zoom and will not print. #2 will print one copy, but no more than one. I came in from out of town to use the new machine but some one had the machine tied up for several hours. It is a usb (sic) machine that will allow storage in a flash drive. In the interim I need a machine that will make copies. Why not maintain an appointment book upstairs for 2, 3, or 4 hour time slots. Then when patrons drive in they could be assured they will get on. Allow appointment by phone, with a penalty of some type for those who don't keep the appointment.

    We are very sorry that you recently had difficulty using the machines in our microforms area, You will be glad to know that the library has just installed the new ScanPro machine that allows for high speed digital copying of all types of mircoform  materials. A second one has already been ordered. We will monitor the use of these machines, and if there is demand, we will order a third. All the old machines will be retired in due course. In the future if you have any difficulty using the machines in our microform area please consult with the attendant in the area, or go to the help desk on the second floor.

    Buddy Litchfield

    Va. Tech Libraries

  • August 31, 2010: TV volume control (library suggestion box)

    Have a sign placed by the TV on the second floor, near the newspapers, that says (maybe) "The TV volume can be modulated  by request at the Reference Desk on this floor". Thank you.

    In order to keep the sound of the TV from disturbing nearby students we have purposely kept it to a low volume, that can be heard from the sitting area in front of the screen.  This is thought to be a reasonable compromise that serves the needs of the people watching the TV, as well as nearby students who are not. 

    Buddy Litchfield
    Va. Tech Libraries

  • September 3, 2010: Trying to pay fines but... (online comment box)

    The worker at the circulation desk refused to take my dollar coins as payment for a fine. They are legal American tender; why are they not accepted?

    This was a misunderstanding with the coin handler. There was confusion over the Susan B Anthony coins looking like quarters. There was no reason for this problem to have occurred. It should not have happened, and will not happen again.

    Brenda Pratt
    Unit Head for Circulation/Reserve/Photocopy/Security

  • September 3, 2010: Screensavers on computers (library suggestion box)

    1. Please change the screen savers to not go on every minute. It is extremely annoying.

    2. Please extend the screen saver  time out from one minute to something like five minutes. It is very annoying to be reading something and have to move the mouse every minute, breaking my concentration.

    Thank you for your suggestion. I have passed it on to our systems group, since they control the timing of the screen savers. One of the reasons the time is so short, is that we have a program that monitors when the public workstations are not in use, so we can direct students to those workstations. I do believe that a two minute threshold is more appropriate, and I have asked our systems group to consider changing it to that interval.

    Buddy Litchfield
    Va. Tech Libraries

  • September 3, 2010: Messy bathrooms (library suggestion box)

    The bathrooms need better maintenance. They are very messy and unclean.

    I will pass your comments on to our custodial staff. I know they maintain the restrooms very well during the day, and that the problem  is probably occurring during the night when they are not here.

    Buddy Litchfield
    Va. Tech Libraries

  • September 9, 2010: More public computers (library suggestion box)

    More (public) computers would be helpful, especially some that are Macs.

    In recent years public workstation usage has never been overburdened accept for on opening day of each school year. We have found that the number of public workstations are sufficient for our patrons.

    You can use the availability page to better utilize your timing and to find available public workstations in the Newman
    Library.  http://crow.lib.vt.edu/avail/avail.php?onfloor=2 

    Curtis D. Carr
    Director Library Systems

  • September 10, 2010: Comments on 1st floor study/cafe area (library suggestion box)

    1. Where's the Cafe?

    The Library has a contract negotiated with a company to run the Study Cafe. The contract is being reviewed by the University lawyers. We should hear something soon as to when the Cafe should open.

    2. The elevators that come down to the Cafe area are very noisy, and come too frequently. They are destroying my brain cells.

    I am sorry about the noise caused by the elevators, but they are inherently noisy machines, and there is not much we can do about them. The frequency with which they come to that floor is set so that they stop at equal intervals at every floor in the building.  Again, there is not much we can do about it.

    Lighting Issues:

    3. The light from the windows is too intense. The area needs shades. 

    4. The area around the new desk in front of the elevators on the first floor needs softer lighting and solar blinds. The photon noise from the outside world is too overbearing.

    We are very sorry about the current lighting problems in the Study Cafe area, but there is not much we can do about it at this time. If possible, we suggest that people move away from the windows during sunny hours. Currently there are no plans to install shades on the Cafe windows.

    Buddy Litchfield
    Va.Tech Libraries

  • September 16, 2010: LibraryThing & VT libraries (online comment box)

    Quite a while back I noticed that the VT library has some links to LibraryThing.  At that time I was told the VT library would be one of the libraries you could use from the LibraryThing site.  That still hasn't happened.  If you still expect to be listed there, it might be a good time to check with them and see what's going on.

    Thanks.

    Our LibraryThing venue account is active (http://www.librarything.com/venue/20524/) and it shows our holdings are integrated with the Local Book Search feature. Here's an example; we are the first listed library.

    I'm not a LibraryThing member and so can only do what our institutional account allows, but if you expect to see us listed somewhere and we're not there, please let me know and I'll contact the LT staffer responsible for LibraryThing for Libraries.
    --
    Robert Sebek
    Webmaster
    University Libraries, Virginia Tech

  • September 17, 2010: Typos on help page (online comment box)

    I just read through the "My Library Account Help" page and found several typographic errors.  For example, student was spelled "studenty" in the "Modify my Info. paragraph.  I strongly recommend that you proof read the page and correct the errors.  It really doesn't look good for a library document to have so many errors.

    Thanks for pointing out this typo; it's nice to know that someone is reading our help files.
    --
    Robert Sebek
    Webmaster, University Libraries, Virginia Tech

  • September 17, 2010: Veterinary journal access issues (online comment box)

    There are many veterinary journals that we no longer seem to have access to. Also, several links for veterinary articles through "Get VT Text" on pubmed are linking to incorrect websites. I am not sure where the problem is but there seems to be something going on with accessing veterinary articles (at least) through our library site. This happens even when I go to a journal directly rather than from the database link.

    There are some Vet Med journals that require special passwords for access, but in general, if a Get VText window provides an article-level link, you should be able to access that article (Off Campus Sign In is required when not on the campus network).

    Otherwise, there are no significant changes in our Vet Med journal subscriptions.

    If you have specific examples of problematic links from PubMed, please send them on so we can take a look at what is happening. (We can work with the article citation, Pub Med ID number, or Get VText window URL.)

    Keep in mind that we often receive access to journals from a site other than the publisher's site; the Journal Title Database will specify where to go for access (it's the same database that drives the Get VText window).

    So please write back with specific journals or citations that are causing problems so we can fix whatever is going on.

    --
    Robert Sebek
    Webmaster, University Libraries, Virginia Tech

  • September 24, 2010: Link not working (online comment box)

    Hi,
    Your RHPP link is not working: http://www.rhpp.vt.edu/datasets/1/maps/index.htm.  I was looking for a map listing all of the hospitals in Virginia, any idea where I can locate one?  

    Thank you.

    Thank you for reporting the link error.  The agency that has the data is the Va Economic Development Partnership (VEDP). They have a quite a few mapping layers both in a GIS format and a Google format (kmz).

    Hospitals in Virginia Emergency Management 07/09/2010 Shapefile KMZ VEDP Metadata Shapefile - http://gis.vedp.org/downloads/hospitals.zip

    Google KMZ - http://gis.vedp.org/downloads/kml/Hospitals.kmz

    Thanks,
    Ed Brooks
    GIS Specialist

  • September 27, 2010: More comments on elevator noise (library suggestion box)

    The elevators are way too loud and disturbing. I don't like being near them.

    I am sorry about the noise caused by the elevators, but they are inherently noisy machines, and there is not much we can do about them. The frequency with which they come to that floor is set so that they stop at equal intervals at every floor in the building.  Again, there is not much we can do about it.

    Buddy Litchfield
    Va. Tech Libraries

  • September 27, 2010: More comments on study cafe (library suggestion box)

    I love coffee, can the cafe come soon?

    The Library has a contract negotiated with a company to run the Study Cafe. The contract is being reviewed by the University lawyers. We should hear something soon as to when the Cafe should open.

    Buddy Litchfield
    Va. Tech Libraries

  • September 27, 2010: Movie purchase (library suggestion box)

    Add, Too Wong Fu to your collection. Only the best movie ever!!!

    Thank you for the suggestion, I will order it today.

    Ana Dubnjakovic 

  • September 27, 2010: Textbooks (library suggestion box)

    I think the Library should have a copy of textbooks that could not be checked out, and was for students studying in the Library. Or, use the current copies of textbooks as a Library copy.

    At the University Libraries we have a system in place where textbooks or other high-demand items may be put on reserve by course instructors - See http://www.lib.vt.edu/circ-reserve/reserve_info.html These materials have a short checkout period, ranging from two hours to two weeks, to allow multiple individuals to access the items. 

    Both library materials and personal copies can be put on reserve for a course and we encourage faculty to take advantage of this service for their students.  We are happy to work with course instructors and try to acquire needed materials where appropriate but they need to initiate the process and allow adequate lead time.  More information may be found at http://www.lib.vt.edu/circ-reserve/reserve-instructors/ 

    That being said, textbooks are a complicated issue with several factors to consider. There are about 3,000 textbooks in use for any given semester and the titles are often not the same from one semester to the next. Some textbooks may only be used for a single semester, especially if the course is not offered regularly. Certain textbooks may be used across multiple sections while in other cases different instructors may choose entirely different textbooks for the same course.  

    Finally, when purchasing library materials we try to select books that are likely to have lasting value and interest.  Many textbooks, particularly those  for introductory courses, have new editions that come out quite frequently, making them quickly obsolete.  Our textbook information page at http://www.lib.vt.edu/find/byformat/more/textbooks.html has more details on how to search the library catalog for those you need. 

    Ed Lener

  • October 1, 2010: More tables with outlets (library suggestion box)

    More tables on the group floors with outlets available please.

    You are in luck. We have just finished a project to electrify over 30 new tables with multiple outlets, on the second, third, and fourth floors of the Library. This should greatly increase group study opportunities in our building.

    Buddy Litchfield
    Va Tech Libraries

  • October 1, 2010: Fix computers (library suggestion box)

    Four notes from the suggestion box on the 3rd floor: Please fix the broken computers.

    I am sorry, but I need more information. I checked the four workstations on the 3rd floor and all of them were functioning properly. If you are referring to computers elsewhere in the building I will need to know the numbers on the broken machines.

    Buddy Litchfield
    Va Tech Libraries

  • October 5, 2010: Computer problems on Torg bridge (library suggestion box)

    Two notes regarding Mac and PC computers not working on the Torgersen Bridge.

    I am sorry, but the Library is not responsible for the computers on the Torgersen Bridge. The contact person for problems on the Bridge can be reached at 231-9228.

    Buddy Litchfield,
    Va Tech Libraries

  • October 5, 2010: Updating computers (library suggestion box)

    Keep the computers up to date.

    The Library workstations are upgraded on a regular basis, in an effort to keep  the software up to date. If you have any concerns about the maintenance of the Library's public workstations, feel free to contact Curtis Carr, Director of Library Systems (curtis.carr@vt.edu, 231-7889).

    Buddy Litchfield,
    Va Tech Libraries

  • October 5, 2010: Print procedure question (online comment box)

    If it is alright can the particular guy at the photocopy on duty now stop reading through computer printouts, using the pretext that he is counting them.  He literally lifts the print out more than half-way up.   I have seen him do this many, many times.  The others do not read your print out but this guy does.  Thanks.

    Photocopy employees need to look at the materials for many reasons.   Not only is a page count necessary, but also the need to verify the quality of the print because of the high volume for that area.  Many issues arise with the machines and the employees try to keep a close eye on the output.  With that said, your concern has been noted and passed on to appropriate parties.  Your feedback is appreciated.

    Charla Lancaster
    Director of Assessment and Library Access Services

  • October 5, 2010: Book suggestion (online comment box)

    I am sending you information about my book on rotating disk systems published recently by Springer Verlag in hopes it could be interesting for the teaching staff and students of your university, and you may wish to order it for your university library "Convective Heat and Mass Transfer in Rotating Disk Systems" 

    I am very grateful in advance for your time.

    Thank you for your recommendation, but it was unnecessary. We have had your book online in our system for almost a year.

    Buddy Litchfield
    Va. Tech Libraries

  • October 6, 2010: Forestry guide (online comment box)

    Hi,
    I've been working on a lesson plan for my fourth grade class that explores different kinds of plants and trees. I was searching the web for some new resources and I came across your page [forestry subject guide]. It was a great help to me, and I thought I would share a resource I've been using for a while that you might like to add to your page. It's http://www.gardenbuildingsdirect.co.uk/Article/what-tree-is-it and it is a fantastic resource on tree identification.

    Thanks, and have a good day!

    Thank you very much for the link to this website.  I'll probably add some of the individual links to the forestry subject guide, as I try to avoid using commercial sites.  There are some really nice sources on here (Identify Tree by Common Name, and some of the ones for identifying trees by their leaves & fruit). I'll also plan on putting some of the more kid-oriented sites on our conservation subject guide, as this major focuses on K-12 education.

    Thanks again for the suggestion, and glad our forestry subject guide was useful for you.
    Kyrille Goldbeck

  • October 6, 2010: Playboy (library suggestion box)

    Carry more Playboy.

    We cancelled it because I suggested we do so, even though some people balked.  While some great articles, like the interview with Jimmy Carter's in the  70s, have been published in Playboy, for the most part it has not helped in the production of much academic scholarship. I was confronted with canceling titles that spoke to Virginia Tech's mission--or cancel some popular titles like this one (although I don't think it actually got that much use).  I opted to cancel the titles that were least helpful to our overall mission.

    Connie Stovall
    College Librarian for Humanities

  • October 9, 2010: rude employee at closing (online comment box)

    I was sitting in the 5th floor of the library earlier tonight when it closed.  The employee who was closing told my friend and me that the library was closed and shut off the lights and rushed out.  We packed our bags and tried to access Torgerson Bridge through the 4th floor when the employee saw us again and began speaking to us in a very harsh, angry manner.  I understand that he was just doing his job, but he was unnecessarily rude.

    I appreciate your bringing this to our attention.  It is very unfortunate that this incident occurred and we will follow through with the employees who were closing the library on Saturday evening.  It is imperative that we have the building vacated when the library is closed, and while not an excuse for rude behavior, it does explain the urgency in which the staff needs to address these issues.  Please know that your safety is our main concern and that safety is at risk when patrons are in the building after closing.

    Best,
    Charla Lancaster
    Director of Assessment and Library Access Services

  • October 12, 2010: 5th foor computers (online comment box)

    Thank you for fixing the 5th floor computers. Smart idea too!

    Thank you for your comment. We are pleased that you appreciate the updated workstations on the 5th floor. If you see any other computers in the Library that need our attention, please let us know.

    Buddy Litchfield
    Va. Tech Libraries

  • October 13, 2010: Wiley journal access issue (online comment box)

     Today, 10.13.10, the wiley journal service is not working properly. I have attempted to access Veterinary Radiology and Ultrasound multiple times on multiple computers and all fail. This is not the first incidence.

    The problem you have reported appears to be intermittent. I was able to get to several full text articles, but was denied access to a few others. I will report the problem to our Serials group, and ask them to look into it. I would suggest that you keep trying, as I was able to finally get full text access to several articles. 

    Buddy Litchfield
    Va. Tech Libraries

    ------------------------------------

    I heard back from serials group, and they had no problem with accessing this journal. If you can give me a little more information, I may be able to figure out the problem. Are you off campus? If so, did you sign in through the EZProxy sign in process? If you are on campus, are you using a wireless connection? If so, then sign in through EZProxy, and you should be OK. If you are in the Vet Med Library, they should be able to help you access the journal.

    Let me know if any of this works for you. Get back in touch if you are still having the same problem.

    Buddy Litchfield

    ------------------------------------

    I have just tested accessing Veterinary Radiology and Ultrasound directly and through Off Campus Sign In and had no problems. Do note that our subscription online is for 1996 and forward; older issues are not part of our online subscription.

    Is there a particular issue or article that is causing problems? What route are you taking to get to VRU?

    Robert Sebek
    Webmaster
    University Libraries, Virginia Tech

  • October 13, 2010: Public computer screen saver complaints (library suggestion box)

    1. Increase the time between screen savers. It is annoying when reading online to be interrupted by a screen saver.

    2. The screen saver kills me. Please make the time last a littlelonger before it pops up.

    3.  Please add 5 minutes to the screen saver time. It keeps shutting off as I do my work.

    Thank you for your suggestions, we have a solution in the works.

    Curtis D. Carr
    Director Library Systems

  • October 13, 2010: Temperature in library (library suggestion box)

    If possible make the Library a little warmer when the wintery temperature drops for good.

    Thank you for the suggestion. Unfortunately the Library has no control over the temperature in the building.  It is all decided by the University, who controls the heat and air conditioning for the whole campus.

    Buddy Litchfield
    Va Tech Libraries

  • October 19, 2010: Movie suggestion (library suggestion box)

    1. Get "The Usual Suspects" on DVD.

    2. Please get the Usual Suspects.

    We already have it on DVD. It is just checked out.

    Buddy Litchfield
    Va Tech Libraries

  • October 19, 2010: Update Word on computers (library suggestion box)

    Put a decent version of Microsoft Word on all of the Library computers, because MW 1999 isn't cutting it.

    All Library Computers are running Microsoft Office 2007 or greater for some months now. If there is a system that has been compromised, please forward more detail information so that we may remedy the situation. Machine name, location, etc.

    Curtis D. Carr
    Director Library Systems

  • October 21, 2010: Movie suggestions (online comment box)

    DVD Requests:
    "exit through the gift shop"
    "inception"
    "snatch"
    "lock stock and two smoking barrels"
    "The Imaginarium of Doctor Parnassus"
    "The Four Feathers"
    "The Talented Mr. Ripley"

    Dear student,
    I will put in an order for these.  In the future you might want to use our material request form at www.lib.vt.edu rather than use a suggestion box.  This will ensure your request is processed faster.

    Best,
    Ana Dubnjakovic
    Performing Arts Librarian

  • October 25, 2010: Slow internet connection (online comment box)

    Just want to make a comment about the library internet. The internet is ridiculously slow in the library, can you please have a look on that?

    Hi, to what network are you referring? The library has 2 networks available for patron use. We have the campus wireless network available to be used by your personal laptop computer or mobile device, and the campus wired network where all public computers are attached.

    If you were using the wireless network on your laptop, it depends on where you are situated in the library, the number of connections connecting through that access point and the speed of your laptop. We get fairly good reception from most places in the libraries. However, there are some spots and some days where heavy use will degrade performance. The campus wireless network support is aware of a congestion problem and are looking into resolving the heavy use issue.

    All library public computers are attached to the campus wired network capable of 100mbps. At very rare occasions are these running slow due to distance away from the hubs and congestion on the wired network.

    If you could provide more information the next time you are experiencing a problem, we may be able to give you more of a specific reason for why you are experiencing slowness.

    For better problem resolution, please provide, network, floor, day, time of day, machine name, browser, and whether you are downloading or accessing some other application, from the web or from the desktop and your email so that we may respond to you. Or report the issue to a library staff member at the reference or circulation desks.

    Thank you,
    Curtis Carr
    Director Library Systems

  • November 8, 2010: Move DVDs to your collection (library suggestion box)

    Develop a larger selection of DVDs, more modern/mainstream films.

    Thank you for your suggestion. We are always looking to expand our DVD collection, and  are continuing to buy new films all the time. If you would like to suggest some films that we do not have, we would be delighted to hear from you. Thank you for your interest in our film collection.

    Buddy Litchfield

  • November 12, 2010: Item in Addison (online comment box)

    I think the information regarding the "edition" of the following item needs to be corrected:
    http://addison.vt.edu/record=b2029569~S1

    I just checked the title page and it's definitely the 3rd edition.  Is there a reason you think that it was listed incorrectly?

    --
    Robert Sebek
    Webmaster
    University Libraries, Virginia Tech

    I apologize for the confusion; I am apparently wrong as I compared this item with a newer revised edition (http://addison.vt.edu/record=b2262302) except for I missed the fact that the latter is a revised edition.
    Thank you for your time.

    You would think they would have called the 2002 version the 4th edition...Sometimes I wonder what publishers are thinking.  Still, thanks for writing in--people do find errors in the catalog from time to time and we do want to get those fixed.

    Robert Sebek

  • November 12, 2010: Coffee in library (library suggestion box)

    I really wish there was coffee in the study cafe.

    Well, you are in luck. We have signed a contract with a company that we hope will start providing coffee in the study cafe sometime in the early Spring semester.

    Buddy Litchfield

  • November 12, 2010: 24 access to library (library suggestion box

    Every elite college library stays open 24 hours a day. Virginia Tech needs to also.

    I am sorry, but due to budget constraints it is not possible to keep the Library open 24 hours a day. We have however, worked with the University administration to provide a 24/7 study area in Torgersen Hall. The Torgersen Bridge is open all night long, as are all of the open spaces in the building. Only the offices and classrooms are locked at night. The University also provides two guards for safety purposes. Hope this gives you an alternative place for to study late at night.

    Buddy Litchfield
    Va, Tech Libraries

  • November 16, 2010: Binder for CD collection (library suggestion box)

    Please make a binder that catalogs all of the CDs alphabetically.

    It is possible for you to do this on your own now. Do an advanced search in Addison, and put two astrixes (**) in the search field, limit the material type to - Audio CD, and sort by title. This will give almost 5000 CDs, sorted alphabetically

    Buddy Litchfield
    Va. Tech Libraries.

  • November 16, 2010: Longer hours (online comment box)

    I pay an incredible amount of money to go to Tech.  Thus, it makes sense to provide hours on Friday and Saturday night that allow me to get the materials I need when I need them. Please help us students out who run into trouble on Friday and Saturday night.  Twice this semester now, the only information available I can get is either at the library, or on some ridiculous online resource which I don't have access. I'm sure there are tons of other students who want to use the facilities at this time--so please make it available...at least until 11 PM.

    We support a large and diverse clientele with many different service expectations.  Within our funding framework, we aim for an appropriate balance of expenditures for collections, services, and physical facilities- all of which are important to our users.   We get suggestions that we should improve our collections, or our services, or our spaces­sometimes all three at once!   We try to do some work in all of these areas.  In regard to service hours, we are open 102 hours a week, with extended hours during exams. We also staff branch facilities in CAUS, Veterinary Medicine, and at the Northern Virginia Center.  Many of our resources are available online 24/7.  Our hours and array of services compare favorably to similarly sized research libraries.

    Thanks for your feedback.
    Eileen Hitchingham - Dean, University Libraries

  • November 17, 2010: Dewey decimal system (library suggestion box)

    Use the Dewey Decimal System.

    I am sorry, but your suggestion is impossible. We have over 2,050,000 items in three branch libraries, our off campus storage building, and the main Library. Re cataloging, and remarking all of those items would be cost prohibitive. Plus, the Library of Congress clarification system that we use, provides more specific call numbers that allows us group like materials together more precisely. The vast majority of  academic libraries Use the LC classification system for this reason.

    Buddy Litchfield, 
    Va. Tech Libraries

  • November 17, 2010: Signage for stairwells (library suggestion box)

    Hanging signs indicating where the various stairwells are located around the Library would be very helpful.

    Thank you for your suggestion. We have just finished placing location signs throughout the Library, indicating where you are in the building, on each floor, with clear indications of where the stairwells are located. If you think we need more signs in different locations, please lets us know, in detail where you think they should go, and we will try to accommodate your suggestions.

    Buddy Litchfield 
    Va. Tech Libraries

  • November 19, 2010: More DVDs (library suggestion box)

    Have a larger selection of DVDs.

    Thank you for your suggestion. We are always adding new DVDs to our collection. If you would like to suggest titles of DVDs that you feel should be in our collection, we would be glad to entertain purchasing them.

    Buddy Litchfield, 
    Va. Tech Libraries

  • November 19, 2010: Noisy employees on quiet floors (library suggestion box)

    The noise from employees on the 5th floor is too loud. At 8:00 am, even when it is empty, and I am the only one there, I need it to be quiet so I can study. I have to wear headphones and earplugs to block the noise.

    I am so sorry that you are having this difficulty on one of the quiet floors. We will remind Library personnel that they are supposed to be quiet on the quiet floors. Thank you bringing this problem to our attention.

    Buddy Litchfield
    Va Tech Libraries

  • November 22, 2010: Library home page access within site (online comment box)

    Library, I find it difficult to navigate around the library website, in that when I go to a particular location, it is then often difficult to get back to a general menu. I find myself frequently gong to VT Home and then reopening the Library website and starting back there. One simple thing would be to always have a Library - Home link. Thanks.

    There's a link to the library's homepage on every library web page (actually there's two).

    You can use either the University Libraries link at the top of the left navigation bar or the University Libraries link in the header next to the Virginia Tech logo.

    --
    Robert Sebek
    Webmaster
    University Libraries, Virginia Tech

  • November 30, 2010: Routers for wireless (library suggestion box)

    There needs to be a wireless router in the Study Cafe.

    Let me first say that the library is not responsible for the wireless network in our building. That service belongs to the Telecommunications department of the university. They have placed wireless routers throughout the building and there is one that services the Study Cafe area.

    CNS has informed us that each wireless router has a load limit. When that limit is reached users will see some degradation of the service and even some blockage, depending on the number of students accessing the wireless through that particular router. (I should say also that the staff shares these routers with the students.) Routers are placed at CNS's discretion to cover most locations of the libraries where students gather. The closer to the router will yield better service, and on some days you can pretty much figure out where the router has been placed. CNS assures us that we have an adequate number of wireless routers throughout the building. Any improvement in the system will come once the new communications systems has been acquired.

    Curtis D. Carr
    Director Library Systems

  • November 30, 2010: Signage to logout (library suggestion box)

    Please place alert signs for patrons to sign out of personal accounts on public computers.

    We will look into placing a message on the desktop to remind patrons that these computers are public and that they will need to guard their personal information. It is the responsibility of every patron to guard and protect their personal information. Public computers are for accessing library resources. If a patron so chooses to access applications that require personal information, they enter and leave at their own risks.

    Curtis D. Carr
    Director Library Systems

  • December 2, 2010: Late fees for distance users (online comment box)

    I would like to inquire as to the policy on fines for books checked out by faculty and staff who work at a distance for Virginia Tech. I have some fines (the oldest of which I believe I have already paid in person during one of my trips to Blacksburg) that were applied to my account for books used for my position at VT.  Since I am in Knoxville, the return of items often either delayed in the mail.  At other times, I send them when I receive notice of their forthcoming due date, but I often receive these notices when I am out of town and do not have the books with me.  Please let me know whether any of the fines applied to my account can be waived.
    thank you.

    Faculty and staff of VT are not fined as a general rule.  Some material when returned late by faculty and staff carry fines.

    The fining guidelines are the same for students on campus as well as our distance students.  The late notices are sent in increments preceded by a courtesy notice and a 5 day grace period is given for returns.

    I do not see a reason to waive or adjust the fines.  You may pay by check, sending the check to VATech P.O. Box 90001, Blacksburg, VA 26060-9001

    Thank you,
    Brenda Pratt
    Dept. Head of Circulation Services

  • December 6, 2010: Outlets (library suggestion box)

    More Outlets.

    I am sorry, but we have just about maxed out our ability to add more outlets in the Library. We have recently increased the number of outlets on the second third, and fourth floors. That is about all we can do at this time. If you are  in a library area that lacks outlets, you will just have to move to another area that has outlets that are not being used.

    Buddy Litchfield
    Va Tech Libraries

  • December 6, 2010: Software suggestion (library suggestion box)

    Install Geometers Sketch Pad.

    This is a program used primarily by mathematicians. If you need it for your work, you should probably buy your own copy.

    Buddy Litchfield
    Va Tech Libraries

  • December 6, 2010: Fines suggestion (library suggestion box)

    Eliminate late fees

    I am sorry, but having late fees is our primary mechanism for assuring that the materials checked out of the Library, come back to the Library in a timely manner.

    Buddy Litchfield
    Va Tech Libraries

  • December 8, 2010: Audio books (online comment box)

    I would really love it if our library offered a few books on tape.  Maybe some Jonathan Kellerman novels, or other mystery novels. I have a long drive home and the books on tape are a good alternative to switching between radio stations. Or maybe some planet earth ones, or other interesting ones.

    Thank you!

    We are presently investigating the possibility of having audiobooks in a downloadable form in the near future.   In the mean time the Montgomery Floyd Regional Library (http://www.montgomery-floyd.lib.va.us/) has books on tape and also books in downloadable form for your mp3 player.  The Blacksburg branch of the MFRL is located on Draper Road by the entrance to the Huckleberry Trail and across from the China Inn.  To get a library card, you will need your Hokie passport and driver's license.  If you live on campus, take a printout of your housing assignment from Hokie Spa.   If you are off campus, you will need something with address ­ lease, utility bill etc.   The librarians there are great and will be glad to help you!

    Carolyn Meier
    Instruction Librarian

  • December 13,2010: Longer hours (library suggestion box)

    1. Hard to study for exams when the Library closes. 24 hours would be nice or at least the have the 1st floor available.

    2. Closing the Library at midnight is still early for a college student. Many libraries at other colleges stay open 24/7. If student wish to use the space and time to study they shouldn't be kicked out at midnight. Studying at the Library has been a large secret to my academic success. This is an improvement that must be addressed, to encourage more use by the students.

    Thank you for your input, but due to budget constraints it is not possible to keep the Library open 24 hours a day. We have however, worked with the University administration to provide a 24/7 study area in Torgersen Hall. The Torgersen Bridge is open all night long, as are all of the open spaces in the building. Only the offices and classrooms are locked at night. The University also provides two guards for safety purposes. Hope this gives you an alternative place for to study late at night.

    Buddy Litchfield
    Va, Tech Libraries

  • December 13, 2010: Poor Internet connectivity (librayr suggestion box)

    I study at the Library almost every day. Studying here allows me to focus on my work. But the Internet this year is bad. It pretty much is unusable during high traffic times during the day. I am talking about the wireless Internet. My groups for projects do not want to meet here because of it.

    Sorry to hear that you are having problems with the Library wireless network. If you were using the wireless network on your laptop, it depends on where you are situated in the library, the number of connections connecting through that access point and the speed of your laptop. We get fairly good reception from most places in the libraries. However, there are some spots and some days where heavy use will degrade performance. The campus wireless network support is aware of a congestion problem and are looking into resolving the heavy use issue.

    If you could provide more information the next time you are experiencing a problem, we may be able to give you more of a specific reason for why you are experiencing slowness.

    For better problem resolution, please provide, where on what floor you were on, day, time of day, machine name, browser, and whether you are downloading or accessing some other application, from the web or from the desktop and your email so that we may respond to you. Or report the issue to a library staff member at one of the reference or circulation desks.

    Thank you,
    Curtis Carr
    Director Library Systems

  • December 14, 2010: Free coffee (online comment box)

    Thank you so much for offering coffee, tea, and hot chocolate during exam week!  It helps so much for us late owls, studying in the library the night before an exam!

    Thanks so much for your feedback.  We're happy to offer a bit of a treat during exam study at the library.

    Best wishes on your exams,
    Jennifer Nardine
    Outreach and Instruction Librarian



User feedback

Let us know how we're doing. This is your library, how can we serve you better? We'd like your input to help make the library a better resource by shaping the collections, resources, services, and any other areas of the library to better fit your needs. Here are ways you can let us know what you think:

Comment box

Use this to send your suggestions and comments about our services, collections, etc so we can find more and better ways to support your research and information needs. See our archive of previously posted comments.

We subscribe to many databases, but are always looking for new resources that will better serve your research needs. Take a look at the latest trial databases and let us know if you think this would be a good resource to have permanently by filling out an online survey.

Library workshops

Evaluations

Please take a moment to fill out an evaluation of the session(s) you attended.

Suggestions of topics to offer

Is there a database, library service, or other information resource you want to know more about? Suggest a topic for our Library workshop courses. These are free sessions to help you learn more about library and information resources available to you.

Recommend material(s) for purchase

Is there a book, DVD, video or any other resource you found that you'd like the library to own? Use our online request a purchase form. We'll do our best to add the item to our collection.

Surveys

There are no surveys taking place at this time. Please check again later.