April 5, 2011: Slow wireless connections (online comment box)

Please fix the wireless internet. It is painfully slow almost every day I come to study. During finals I now go to the math emporium because it is so unreliable. For reference, today April 4th, I went on the 2nd 3rd and 4th floors...all were extremely slow.

Hi, We are aware that we are having wireless congestion problems and have alerted the campus wireless network support. They have done what they can do as far as increasing access points in the library because of the number of students using the network at certain times. Here are a few tips to consider: 
If you are using the wireless network on your laptop, it depends on where you are situated in the library, the number of student and staff connections connecting through that access point and the speed of your laptop. We get fairly good reception from most places in the libraries. However, there are some spots and some days where heavy use will degrade performance.  

The more students in the library, in study areas, the more each is competing for wireless access. The campus wireless network support is aware of a congestion problem, not only in the library but in other heavily used student areas on campus, and are looking into resolving the heavy use issue. We have developed a wireless access point map for each floor and are keeping track of problems reported. If the area where you are having issues is heavily populated (20-50 students) try moving to a less congested area. Heavily used areas of the library are usually the 2nd and 4th floors from 11-5pm, and the cafe area on the 1st floor.

Curtis D. Carr
Director Library Systems

April 13, 2011: DVD suggestion (library suggestion box)

Get Seabiscuit in DVD.

Thank you for the DVD suggestion. It will be ordered right away.

Paul Metz
Assistant to the Dean for Special Projects University

April 18, 2011: DVD suggestion (library suggestion box)

Get the movie: Green Street Hooligans.

Thank you for your DVD suggestion. We will order it right away. Let us know if you want to be notified when it is added to the collection.

Paul Metz 
Assistant to the Dean for Special Projects University

April 25, 2011: DVD suggestion (online comment box)

I was wondering if you could get the movie Outdoorsmen: Blood, Sweat, and Beers. It is an indie documentary that appeared on IFC and is not available anywhere in the area. Here is an Amazon link for reference.

Good afternoon,

This DVD does not fall in the collection parameters for our library materials.  I would suggest requesting that the local public library purchase it instead, if you yourself don't want to buy it.

Thanks,
Jennifer Nardine
Outreach and Instruction Librarian
Dept. Liaison: Music, Theatre and Film Studies, Foreign Languages

April 25, 2011: Thanks for purchase (library suggestion box)

I would like to thank you for purchasing Beverly Hills Cop, DVD 3597. It is one of Eddie Murphy's funniest movies.

Thank you for letting us know that you are pleased with one of our recent DVD purchases. If you would like to make recommendations for other DVDs to be added to our collection, feel free to get back in touch.

Buddy Litchfield
Va. Tech Libraries

April 27, 2011: Double sided printing (library suggestion box)

Please consider making double sided printing the default on some  >printers. Or, at least make it an accessible option.

Thank you so much for your suggestion.  We are currently working on making some changes to printing options here in Newman.  We welcome your thoughts and will put this on our radar to look into for future printing needs.

Best,
Charla
Director of Assessment

April 27, 2011: Smoking by building issues (library suggestion box)

Please increase the smoking distance from the building. A group of people keep smoking right outside the door, and I can smell it.

The Library will post signage, and look into other possible measures to increase awareness regarding Virginia Tech's no smoking within 25' of a public entrance policy.

Thanks,
Dennis Herron
Facility Manager
University Libraries