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March 2011

  • March 3, 2011: Noise in library (library suggestion box)

    Too much noise in the Library.
    Pipe down.

    I am so sorry that you have been disturbed by the noise in the Library. If the noise was caused by the construction of the Study Cafe on the 1st floor, I apologize for the disturbance. It was unavoidable, and should be over now. If the noise was caused by patrons talking on the 3rd floor, you can ask them to be more quiet, or report the problem to a Librarian at one of our reference desks, and they will speak to who ever is making the noise. If the noise was occurring on the 2nd or 4th floors, I am sorry, but those are designated noisy floors, and students are allowed talk loudly on those two floors.

    Buddy Litchfield
    Va. Tech Libraries

  • March 3, 2011: DVD collection (library suggestion box)

    More DVD selections

    Thank you for your suggestion. We are always adding new titles to our DVD collections. If you would like to suggests some specific titles for us to purchase that would be very helpful.

    Buddy Litchfield
    Va. Tech Libraries

  • March 3, 2011: Longer hours on weekends (library suggestion box)

    Extend Library hours on Friday & Saturday nights. It feels like we are discouraging students from studying on these night, when we don't have the Library open.

    At this time, the library is unable to stay open later than our current hours.We are open 102 hours a week with extended hours during exams. Many of our resources are available online 24/7. Given our finite budget we must balance expenditures for services, collections, and physical facilities. Our hours are comparable to many other research libraries our size.

    The university also realized the need for late night study areas on campus and has made Torgersen Hall open 24/7 to accommodate the needs of students needing a late night place to study. I hope this addresses your issues.

    Kiri Goldbeck
    Research and Instructional Services Librarian

  • March 4, 2011: Difficulty locating things (library suggestion box)

    Make everything easier to find.

    I am so sorry is you are having difficulty finding the resources you need from the University Libraries. There are several remedies you could try. You could start with a tour of the Library. These are offered at 11:30 am, and 5 pm, Tuesday through Thursday, through  out the Fall and Spring semesters. They give you a good over view of the Library and how to navigate through the building. Second I would suggest that you ask for help finding what you need, at either of our two reference desks. There you will find helpful Librarians who are more than happy to help you with your research needs. Finally, there is a link on the Library Homepage for "Subject guides", where you can get in depth help from specific subject Librarians, on any subject taught at the University. Hope this helps.

    Buddy Litchfield
    Va. Tech Libraries

  • March 4, 2011: Library hours question (online comment box)

    In your main page under the section named "Newman Library spring hours" the following does not seem to be correct: "Sun, Mar 7: Closed" :)

    No actually that is correct. We've closed on Sundays during break for many years -- excepting Sundays before school days, which is why we'll be open the 14th. Thanks. 

    Paul Metz
    Interim Dean of the University Libraries

  • March 16, 2011: Slow internet (library suggestion box)

    It would be very nice if the Internet wasn't so slow at the Library. I am really frustrated by it.

    Hi, to what network are you referring? The library has 2 networks available for patron use. We have the campus wireless network available to be used by your personal laptop computer or mobile device, and the campus wired network where all public computers are attached.

    If you were using the wireless network on your laptop, it depends on where you are situated in the library, the number of connections connecting through that access point and the speed of your laptop. We get fairly good reception from most places in the libraries. However, there are some spots and some days where heavy use will degrade performance. The campus wireless network support is aware of a congestion problem and are looking into resolving the heavy use issue.

    All library public computers are attached to the campus wired network capable of 100mbps. At very rare occasions are these running slow due to distance away from the hubs and congestion on the wired network.  If you could provide more information the next time you are experiencing a problem, we may be able to give you more of a specific
    reason for why you are experiencing slowness.  For better problem resolution, please provide, network, floor, day,
    time of day, machine name, browser, and whether you are downloading or accessing some other application, from the web or from the desktop and your email so that we may respond to you. Or report the issue to a library staff member at the reference or circulation desks.

    Thank you,
    Curtis Carr
    Director Library Systems

  • March 17, 2011: New location for browse books (library suggestion box)

    Put the browse books on the first floor, near the cafe.

    Thank you so much for the suggestion.  We welcome the opportunity to hear from our patrons and we are looking into the possibility of moving the browse books.  There are many factors involved to make such a change.  We will look at this situation and see what happens.  We appreciate your feedback.

    Best,
    Charla Lancaster 
    Director Library Assessment & Access Services

  • March 24, 2011: Noisy elevators (online comment box)

    The Elevator makes too much noise. It also rings a bell every time it arrives on a floor. That bell is not needed.
    The elevator unfortunately faces the seating area on quite floors. The quiet areas are no longer quiet due to this.

    The bell is required for accessibility reasons (it lets vision impaired people know as each floor is passed). All elevators on campus will give an audible signal on each floor.

    Elevators are by nature noisy; they're large machines with lots of moving parts. They will always be noisy.

    Your best option is to move away from the elevators. There are large sections in between the elevators, by the windows, in the curved wing of the library on floors 3 and 5 with lots of seating. Those areas should be sufficiently far from the front and rear elevators that you will not be disturbed.

    Robert Sebek
    Library Webmaster



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