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May 2011

  • May 6, 2011: Slow wireless (library suggestion box)

    1. The Internet in the Library (wireless) is unusable during the day. It causes every student hours of wasted study time waiting for the Internet to work.  This has been a problem for years and still hasn't been addressed.

    2. The Internet is very slow here (ie, the Library) It is hard to connect to wireless and websites freeze up very often. Something should be done to fix this.

    3. Internet connection is absolutely terrible. What is the point of coming to the Library to get work done if I can't do anything because of poor Internet connections?

    4. Internet access has been atrocious the last 3 years I have been on campus. Please up the router band width.

    5. On the third floor, the corner near pillars, the signal strength of wireless is really weak.  If there are too many people in the corner or it's just an off day someone might only be able to get one bar of strength.  Not a big deal all the time just when there are a lot of people in the same corner and with finals coming up i like studying in this corner but if i can't get REASONABLE internet access i won't be able too.

    Thank you all for your insightful comments about the Internet access in the Library. I am happy to report that on May 12, the campus Network Infrastructure  & Services unit will start to install the new Unified Communications System in the Library. This will entail replacing all of the existing hard wiring in the Library, as well as the installation of a new wireless network. Hopefully, this will address all of the problems you are currently experiencing.

    Buddy Litchfield
    Va Tech Libraries

  • May 6, 2011: Searching library resources (library suggestion box)

    Get a better search engine.

    Thank you for your suggestion. It just so happens that the Library is about to release a new search engine, called Summon on May 23. It is a very powerful searching tool that allows you to search across  most of our databases, online books and article collections, and Addison holdings, all from one search box.  It also has a wide array of parameters that can be set on the fly to adjust your result sets. I hope you will be pleased with our new search engine.

    Buddy Litchfield
    Va Tech Libraries

  • May 9, 2011: Longer hours during exams (online comment box)

    An hour ago I went to the library to study for the two final exams I have tomorrow. The library is one of the few places on campus that I study well in. I can usually find a quiet space to spread out my books and computer to get work done. I was really surprised and irritated when I was kicked out of the library at 10:00pm in the middle of exam week. I had to pick up my books in the dark and leave with still hours of studying to do. I had thought the library was open for extended hours during exams and these hours should be in place during the entire exam period. There were many students still in the library during this time and I am sure many would have stayed had hours been extended. I am suggesting that on night like these (even though it is a Friday) where students have exams the next day that the library be open a little later than 10:00pm.

    Thank you so much for your comment to the library on our hours of operation.  While this is a larger discussion that must be discussed among multiple departments, we appreciate your feedback.  Please continue to provide comments so that we may provide our patrons with the best service possible.

    Best,
    Charla Lancaster
    Director of Assessment & Access Services

  • May 9, 2011: Donation for RR collection (online comment box)

    i have a postcard of the williamson w.va. r.r.y.m.c.a dated 1912  that i can email to you if you are interested in adding it to your collection of the columbus and norfolk r.r. 

    Thank you for your very kind and generous offer. If you are talking about sending us a scan of the postcard, rather than donating the actual postcard, I will have to respectfully decline the offer. If you are interested in having the postcard preserved for all time and accessible to all interested parties, I would be glad to send you a Deed of Gift form so that we might complete the transaction. If this is not what you have in mind, I certainly understand completely and, again, simply, thank you for the offer.

    Marc Brodsky
    Public Services and Reference Archivist Special Collections

  • May 10, 2011: Free coffee appreciation (library suggestion and online comment boxes)

    1.  free coffee makes me want to study!!  :)THANK YOU!!

    2. The free coffee during exams is so great. I want to thank whoever thought of the idea and sponsored it. It is helping me get through these late nights!  Thank you VT

    3. Thank you very much for the Greenberry's coffee during exam week. It was great to have during a study break.

    Hi there,
    You are most welcome.  We're happy that the extra caffeine is helping with your exam prep.   Good luck on your finals.

    Jennifer Nardine
    Instruction and Outreach Librarian

  • May 11, 2011: Water fountains (library suggestion box)

    Get better water fountains.

    The water fountains are the responsibility of the VT Facilities Department.  Libraries will forward this concern to them, and request better water fountains.

    Dennis Herron
    Facility Manager, University Libraries

  • May 11, 2011: Better seats (library suggestion box)

    Get more comfortable seats.

    Libraries is planning to renovate multiple areas in Newman Library, which will include more comfortable seating, and more seating in general.

    Dennis Herron
    Facilities Manager, University Libraries

  • May 11, 2011: Reshelving (library suggestion box)

    Please re shelve the books faster.

    Please know we are doing our best to shelve as fast as possible.  This time of year is extremely difficult to keep up with the end-of-year influx of materials.  We typically have a 3 day turn-around time for shelving materials which accommodates the multiple units that handle the materials.

    Thank you for your input and patience as we work to shelve the returns.

    Best,
    Charla Lancaster
    Director of Assessment & Access Services

  • May 13, 2011: Rude treament (online comment box)

    A little surprised at how rudely I was treated at the library helpdesk. I have been at Tech VT for 4 years and when I had some questions about my online library account the person made it seem like I was lying/or that I was wrong until I showed him the monitor and logged into my account. Next time please try to understand the student concerns before getting agitated, if you are frustrated about something do not try to take it out on the students. Also if you are going to man the front desk please try to be more cordial. Thank you.

    We appreciate your concern and apologize for such a negative experience.  We will reinforce with our staff the positive attitudes and behaviors needed when working a public services position. Thank you for your feedback and your patronage to the Newman Library.

    Charla Lancaster
    Director of Assessment and Library Access Services

  • May 17, 2011: Exam coffee appreciation (online comment box)

    Thank you very much for the Greenberry's coffee during exam week. It was great to have during a study break.

    We're very happy to hear that the coffee service during exams is useful and fun for you.  Thanks for taking the time to let us know, so we can continue to provide such services.

    Jennifer Nardine
    Instruction and Outreach Librarian

  • May 18, 2011: LPs (library suggestion box)

    Stock LP's in the Library, by the turntable.

    I am sorry, but we moved our LPs to Storage years ago because they took up too much room in the Circulation area, and were not requested very often. If you want to use a specific LP in our collection you will need to search for it in Addison, and request that it be brought in from Storage. It will take 2 or 3 days to have it brought back to the main Library. You can pick it up at the Circulation desk on the second floor, and also check out earphones if you wish to listen to it in the Library.

    Buddy Litchfield
    Va Tech Libraries

  • May 19, 2011: Book suggestion (online comment box)

    It would help me, and I'm sure many others, greatly if you were to acquire the book "Poor Economics: A Radical Rethinking of the Way to Fight Global Poverty" by Banerjee and Duflo.

    The book surveys the authors's attempts to combat poverty using randomized trials, an approach being imitated by many leading development economists. The approach is not only somewhat novel for economics but it is also proving much more effective than older approaches.

    To keep our economics majors, political science majors, and general student (and professorial) body up to date on what is being done to combat poverty, I think we should acquire this book!

    I'll forward your request to the Poli Sci librarian, but book purchase requests should be made on our Suggest a Book form where you can also choose to have the book held for you after it has arrived.

    --
    Robert Sebek
    Webmaster, Virginia Tech Libraries

    ------------------------------------------------------------------------------------------------------------------------

    This title was already in the ordering pipeline, on the strength of a recent review in The Economist.

    I've asked for the processing to be accelerated (hopefully beating the end-of-fiscal-year order freeze), the book held for you at the Newman Library circulation desk, and an email sent you when it is ready to pick up.

    Bruce Pencek
    College Librarian for Social Sciences

  • May 20, 2011: Series suggestion (library suggestion box)

    Please get seasons 3, 4, and 5 of Friday Night Lights.

    Absolutely, thank you for the suggestion.

    Paul Metz
    Director of Special Projects

  • May 31, 2011: Purchase recommendation (library suggestion box)

    Please buy "Cloverfield" 2008.

    Thank you for your suggestion, we will buy it right away.

    Paul Metz 
    Assistant to the Dean for Special Projects



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