Select either a particular topic or a date below to view comments, questions, and suggestions posted through the library comment box, and the library's responses.
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Just today I've ran into a lot of publications that say they have full text available (via Summon), but when I click on them it takes me to an error page saying how the DOI is invalid: http://dx.doi.org.ezproxy.lib.vt.edu:8080/10.1177%252F0192513X12452252
Is this a bug that needs to be fixed? Not sure if you're currently working on this. I've never run into this issue before (in over a year).
The Summon provider is aware of this issue and I'd working on a fix (the DOI URL is double encoded, resulting in the %252F where the middle slash should appear). They are working on a fix, but I'm not sure how quickly it will be in place with the holiday.
Webmaster, Virginia Tech Libraries
I really like the ability to collect items within Summon and then email or print them. Without logging into my library account! The email version though did not list call numbers, just a long link to a reference. The printed version did contain the reference call numbers. If possible, it would be nice to have the ability to sort and/or highlight the list by call number and show if the item were available or not.
At any rate, it is a very good system and easier to use than before. Thank you!
The email version uses a simpler template to account for the variety of citations/formats that could appear in your list (books, articles, conference papers, online videos, etc). It also uses that persistent link (they start with vt.summon.serialssolutions.com/link/0/) because of the volatile nature of Summon's indexed content (an article you add to your list today may fall out of our subcriptions tomorrow). But that persistent link will always show the latest access we have (online, in print, or via interlibrary loan). Thus they don't want to show a call number for a book that may not be part of our collection in the future.
Sorting lists and displaying current availability are great suggestions and I'll put those in as a feature request. Summon 2.0 is due later this summer, and we'll see several new and enhanced features once it roll out.
Webmaster, Virginia Tech Libraries
Hi--I went to the circulation desk at the Newman Library, and needed to pick up some books that were being held for me. The person working the front desk was brusque to the point of rudeness, interrupting and basically shoving the books at me. I could tell as I was waiting that this person was frazzled; however, I don't think this person should've been treating patrons that way. Thanks.
I'm sorry about your library experience. I'll look into this matter today. Please accept my apology for the staff member's negative attitude. If I can help with anything else please let me know.
I was unable to find the book "One Thousand Gifts" by Ann Voskamp in your collections. This surprised me because it is an extremely popular book that has been on the New York Times bestseller list for some time. I think it would be a great book to add to your collections.
Thank you for the suggestion of this book. I've forwarded your message to Purdom Lindblad, who is our subject librarian with the area of expertise that most closely matches the content of this work. You can also use the "suggest a purchase" form when you find materials you think should be a part of Tech's library collection.
I would like to access the data base portal. I am an alumni, but I don't know what a PID is - how do I determine that? And how do I set up a password as there is no place at the portal to 'register'? Thanks.
Your PID is your "Personal Identification" which all current students at Tech have assigned to them when they enroll (depending on when you graduated, your PID may have expired or you may not have had one assigned when you were here). Information on how to create a PID is available at http://www.lib.vt.edu/alumniportal/sign-in/alumni-pid.html as well as contact information if you need additional assistance.
Please let us know if there is anything else we can help you with.
Let us know how we're doing. This is your library, how can we serve you better? We'd like your input to help make the library a better resource by shaping the collections, resources, services, and any other areas of the library to better fit your needs. Here are ways you can let us know what you think:
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