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Latest Comments

Select either a particular topic or a date below to view comments, questions, and suggestions posted through the library comment box, and the library's responses.

The library strives to provide the best in customer service. Please continue to send us your feedback so we can make your library an even better one.

  • March 15, 2010: Food option (library suggestion box)

    1. Fruit bar (in) Commons area.

    Thank you for your suggestion. As you may or may not know, we will be opening a cafe/study area on the first floor of Newman Library in the very near future. Various beverages and food items should be available from this location.  If fruit is not on the menu when it opens, you should make your suggestion directly to the cafe staff at that time.

    Buddy Litchfield
    Va. Tech Libraries

  • March 14, 2010: Trouble getting into a database (online comment box)

    I have recently been unable to access the World Bank's World Development Indicators database. I have tried to use both the Off-Campus sign-in and the On-Campus sign-in and neither has worked. I have never had an issue accessing this database before. I did not attend Virginia Tech last semester, and I am wondering if this has anything to do with my inability to access the database. 

    I would greatly appreciate any help I can receive in this matter.  Thank you.

    I just did a search in the World Bank's World Development Indicators database and had no problem getting in and searching for information. Since you were not enrolled last semester, that may have affected your status with University. You might want to contact your department and verify that you are recognized as an enrolled student.
    Once that is done, if you still have problems with accessing the database, you should contact Dave Beagle (beagle@vt.edu, 540-231-9231), our distance learner Librarian, to make sure there is no other reason why you should be blocked.

    Buddy Litchfield
    Va. Tech Libraries

  • March 6, 2010: Praise for library (online comment box)

    You are committed to providing top-quality learning experience to our students through excellent teaching and other quality assurance mechanisms. That is Great,
    Thanks.

    Thank you very much for your kind words.  We try our best to provide quality resources and services to the university community, and it is nice to hear our efforts have not gone unnoticed.  

    Kyrille Goldbeck
    VA Tech libraries

  • February 27, 2010: Thanks for the help! (online comment box)

    I can't remember the person's name, but I live chatted with someone on the library website on Thursday to help locate a book.  They helped me immensely and I was able to check out the book 2 days later.  I just wanted to say thanks.

  • February 26, 2010: Problems with public computers (library suggestion box)

    1. Public PC 302 -- Can't conncet to the Internet or Addison. Gives an "unable to find proxy server" error message.

    2. Public PC 301 doesn't work either. The pc can't be turned on.

    Thank you for bringing these problems to our attention. I will report them to our systems group right away.

    Buddy Litchfield
    Va. Tech Libraries


User feedback

Let us know how we're doing. This is your library, how can we serve you better? We'd like your input to help make the library a better resource by shaping the collections, resources, services, and any other areas of the library to better fit your needs. Here are ways you can let us know what you think:

Comment box

Use this to send your suggestions and comments about our services, collections, etc so we can find more and better ways to support your research and information needs. See our archive of previously posted comments.

We subscribe to many databases, but are always looking for new resources that will better serve your research needs. Take a look at the latest trial databases and let us know if you think this would be a good resource to have permanently by filling out an online survey.

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Suggestions of topics to offer

Is there a database, library service, or other information resource you want to know more about? Suggest a topic for our Library workshop courses. These are free sessions to help you learn more about library and information resources available to you.

Recommend material(s) for purchase

Is there a book, DVD, video or any other resource you found that you'd like the library to own? Use our online request a purchase form. We'll do our best to add the item to our collection.

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