Sept. 8, 2013 – Addison's Request button is used to initiate several services. You'll typically need to login to My Library Account after using the button, if you have not already logged in. That way we can connect the item you are requesting to your account and notify you when we've completed our part of the request.
Any book in one of the Blacksburg branch libraries* labeled as Available can be requested. Library staff will pull the item and take it to the circulation desk of the branch you select as part of the request process. We pull items 2-3 times a day (so it's not instantaneous) and items that have to be delivered between branches will take an extra business day to arrive. (*If you need a book from the NVC Resource Center, use ILLiad to request it.) Faculty in departments participating in the Book Runner service can use the same procedure to have material delivered to their department's office.
Since we typically have only a single copy of most of our books, being able to recall material from users who have them checked out is an important way to allow access to limited resources. If you find a book that's been checked out that you need, use the Request button to start the recall process. If the book is due in the next 21 days, the person who has it checked out will receive a notice that the book has been recalled and cannot be renewed. If the due date is more than 21 days out, the due date will change to 21 days from today. Overdue fines for recalled materials is $1/day, even for faculty who are not normally charged for overdue books.
We keep lesser used material in an off-campus storage facility. If you find something labeled as being in remote storage, use the Request button to have that material delivered to the branch of your choice. Pickups are made every weekday morning. Faculty in departments participating in the Book Runner service can use the same procedure to have material delivered to their department's office. (You can also use the Desktop Delivery service to have journal articles, book chapters, and conference papers scanned from storage material and be delivered to you electronically using ILLiad.)
Sometimes when you go to retrieve a book from the stacks, it's not where it should be. We have some tips for locating these materials, but when an item really is missing, you can use the Request button to initiate a staff search for it. We look for items up to four times. If the item is located, it will be held for you at the Circulation Desk unless it does not circulate. Otherwise, it will be set to status missing, and you are then eligible to use InterLibrary Loan to request the item.